Crispin dela Cruz III

CRISPIN C. DELA CRUZ III Blk. 2 Tarvet San Rafael, Tarlac City Mobile No.: - E-mail:-Skype i.d:- Job Objective: To be a part of high paying institution that provides career advancement while honing my other potentials. Qualifications and Skills - Experienced in handling inbound calls and provide excellent customer service - Experienced in handling outbound calls for U.S campaigns such as Auto Waaranty, Student Loan and Health Insirance uing convoso and vicci auto dialer. - Technical Support for Norton Anti virus by fixing their issue using Log Me in Rescue - Experienced in Order Entry as well as Service recovery by placing order to our system, uodating customer's information using CRM and processing refunds and return. - Experienced in handling email support and technical support for Australian and New Zealand clients in resolving surface devices using Log Me In rescue tool. A trained first aider Good in housekeeping, home management, bed making, table setting and fine dining Experienced in hotel, restaurant and bar managing Effective in assessing vital sign and can perform first aid treatments Knowledge in culinary arts and home management Knowledge in windows platform Fast in Typing Proficient in Microsoft applications such as Microsoft office Family Choreography and stage show management Can handle good public relationship Good team player Work Experience Versatel Marketing Homebased Telemarketer January 2018 to July 2018 Job Description: Handling outbound calls for Health Insurance using Convoso auto dialer and check customer's qualification before transfering to licensed broker. Swak BPO Homebased Telesales Representative October 2017 to December 2017 Job Description: Handling outbound calls for Auto Warranty as well as Student Loan campaign using Vicci auto dialer. Arvato Bertelsmann 4th Flr Sm Clark Pampanga Customer Service and Technical Support June 2017 to October 2017 Job Description: Handling Australian and New Zealand customers to provide assistance and technical support to fix customer’s laptops and other devices using Log me in rescue tool. Process refunds and exchange for devices that is still in warranty. Sitel Philippines 2nd Floor. Brgy. San Miguel, Tarlac City Customer Service Representative November 2015 to December 2016 Job Description: Resolve customer complaints via phone. Placed order for customers using MSA tool, processed refunds and exchange and editing customer's information such as name, address and phone number using CRM. Sutherland Global Services IT Park San Isidro, Tarlac City Customer Service Representative / Technical Support May 2013 to May 2015 Job Description: Provides assistance and technical support to fix customer’s Antivirus installed on the devices. Experienced in using Log Me In Rescue remote access to fix tge device as well as anti virus. S-CORP PHILIPPINES INC. 2/f Business Center 3 Bldg. Philexcel Compound, Clark Free port Clarkfield, Pampanga Data Encoder September 27, 2010 to August 15, 2011 Job Description: Entering information such as insurance, taxes and hospital records in company databases, necessary for internal use. Educational Background: VOCATIONAL: Food and Beverage Services Technical Education Skills and Development Authority August 17, 2009 – September 26, 2009 National Certificate II Holder Professional Caregiver Course Philippine Women’s University – Tarlac July 17, 2006 – February 17, 2007 Graduate TERTIARY: Hotel and Restaurant Management The Philippine Women’s University – Tarlac June 2004 to May 2008 Graduate PERSONAL DATA NAME:CRISPIN C. DELA CRUZ III ADDRESS:Blk 2 Tarvet, Tarlac City 2300 Philippines DATE OF BIRTH:April 18, 1983 PLACE OF BIRTH:San Fernando, La Union CIVIL STATUS:Single RELIGION:Roman Catholic SEX:Male HEIGHT:5’5” WEIGHT:60 kg FATHER’S NAME:Crispin M. Dela Cuz, Jr. MOTHER’S NAME:Corazon C. Dela Cruz IN CASE OF EMERGENCY, PLS. CONTACT:Corazon Dela Cruz Blk 2 Tarvet San Rafael, Tarlac City- CHARACTER REFERENCES Filipinas Pasang:SME Sitel Philippines, Tarlac Brgy. San Miguel, Tarlac City - Joan Fatima Rivera:Customer Service Representative Sitel Philippines, Tarlac Brgy. San Miguel, Tarlac City +- Gretchen Alinea:Customer Service Representative Sitel Philippines -