Crisnelle Gay Laysa

CRISNELLE GAY LAYSA 📧-| 📞 - 📍 Philippines | 💼 Independent Contractor / Virtual Assistant | 🕑 Available Across All Time Zones PROFESSIONAL SUMMARY Dedicated and detail-oriented Virtual Assistant / Administrative Professional with 5+ years of experience supporting international clients in operations, administration, and customer coordination. Skilled in email & calendar management, data entry, documentation, EHR/EMR systems, and client communication, with strong focus on accuracy, confidentiality, and efficiency. Highly proactive and adaptable, adept at managing multiple priorities in remote environments while ensuring seamless collaboration and operational efficiency. Committed to supporting business productivity and sustainable growth. CORE SKILLS  Executive & Administrative Support  Email & Calendar Management  Client & Team Coordination  Data Entry, Documentation & Reporting  CRM & EHR Management  Document Control & Recordkeeping  Social Media & Marketing Assistance  Customer Service & Professional Communication  Microsoft Office Suite & Google Workspace  Tools: Zoom, Slack, Trello, Asana, Canva PROFESSIONAL EXPERIENCE THERMO FISHER SCIENTIFIC INC. – Philippines Safety Administrator / Coordinator | June 2024 – July 2025  Supported pharmacovigilance operations by triaging and logging adverse event reports received via email and shared mailboxes.  Redacted sensitive patient information from medical records and uploaded verified documents into internal systems.  Reconciled daily and monthly case reports to ensure data accuracy and timely client notifications.  Managed uploads to EMR systems, including follow-ups, source documentation, and query responses.  Assisted Safety Specialists with case updates, endorsements, and workflow coordination to maintain operational efficiency.  Maintained training records, updated project trackers, and ensured compliance with data integrity and safety reporting standards.  Proficient in using Argus and STS EHR systems for case processing and documentation. ABBOTT – Philippines Client Support & Occupational Health Coordinator | November 2021 – January 2024  Managed client concerns regarding medical services, ensuring timely resolution through email, fax, and phone correspondence.  Organized and maintained medical records to support smooth operations and compliance with health and safety standards.  Monitored and managed the Occupational Health inbox, responding promptly to inquiries and processing important medical documentation.  Utilized various Electronic Health Record (EHR) and Electronic Medical Record (EMR) systems, including Intranet, Extranet, and Practice Fusion, to accurately upload and manage patient information and medical certificates.  Ensured confidentiality, accuracy, and efficiency in handling sensitive health data and client communications. INTERCONTINENTAL RESORT – Aqaba, Jordan Guest Relations & Receptionist | September 2018 – December 2020  Warmly welcomed and assisted VIP guests, ensuring a personalized and memorable experience throughout their stay.  Introduced menu selections, highlighted daily and seasonal specials, and provided detailed information on dishes and ingredients.  Ensured guest satisfaction by promptly addressing requests, handling additional orders, and resolving any concerns with professionalism.  Maintained up-to-date knowledge of menu items, promotions, and lounge updates through regular coordination with managers and kitchen staff.  Delivered exceptional service that reflected the resort’s high hospitality standards and contributed to positive guest feedback and loyalty. ESKEEN LABORATORIES INC. – Philippines Medical Sales Representative | February 2018 – July 2018  Promoted and provided detailed product information to healthcare professionals, distributing samples and ensuring consistent brand awareness.  Conducted regular visits to physicians to discuss product benefits, maintain engagement, and strengthen professional relationships.  Coordinated with retail pharmacists to ensure product availability and visibility in assigned territories.  Maintained accurate documentation and submitted Daily Call Reports (DCRs) to track activities and performance.  Monitored health services activities within the assigned area to stay informed on market trends and competitor movements.  Followed a structured monthly itinerary to efficiently manage territory coverage and achieve call targets. HABTOOR GRAND RESORT – Dubai, UAE In-Room Dining Coordinator | March 2015 – July 2017  Ensured a seamless in-room dining experience by efficiently handling guest orders and requests via phone and coordinating timely deliveries.  Conducted follow-up calls to guests to gather feedback and ensure satisfaction, proactively preventing service issues or complaints.  Managed cashiering duties, processed payments, and prepared reports for daily transactions.  Coordinated VIP amenities, ensuring all VIP arrivals received complimentary items and personalized service.  Provided administrative support to managers and supervisors, including preparing endorsements, handover reports, and managing orders and amenities.  Participated in hotel training programs to enhance skills and uphold the resort’s high standards of guest service. BORACAY REGENCY BEACH RESORT AND SPA – Philippines Spa Receptionist | January 2014 – February 2015  Warmly welcomed guests and provided accurate information about spa services, promotions, and products.  Managed guest check-ins and check-outs, handled phone and walk-in inquiries, and coordinated staff schedules for appointments and cancellations.  Promoted spa services and treatments through personalized recommendations, guided tours, and marketing initiatives.  Performed cashiering duties, including processing payments and preparing daily sales reports.  Maintained a clean, organized, and relaxing reception area to ensure an exceptional guest experience from arrival to departure. LA CARMELA DE BORACAY – Philippines Receptionist / Cashier | September 2013 – January 2014  Warmly greeted guests and efficiently managed the waitlist and reservations.  Handled incoming calls, provided menu information, and assisted with guest inquiries.  Operated the cash register, processed payments accurately, and ensured daily cash balance reconciliation.  Collaborated with management and service staff to deliver a seamless and pleasant dining experience.  Maintained strong multitasking and organizational skills in a fast-paced hospitality environment. EDUCATION John B. Lacson Foundation Maritime University Bachelor of Science in Cruise Ship and Hotel Management | 2009 – 2013 TECHNICAL SKILLS  EMR/EHR Platforms: Practice Fusion, Intranet, Extranet  Productivity Tools: Microsoft Office, Google Workspace  Communication Tools: Zoom, Slack, Trello, Asana  CRM & File Management: Dropbox, Drive, SharePoint LANGUAGE  English – Excellent written and spoken communication ADDITIONAL INFORMATION  Reliable home office setup with stable internet and backup power.  Experience working remotely with international (Australian & US) clients.  Strong interpersonal skills, confidentiality, and task ownership.  Highly organized and self-motivated professional capable of managing multiple priorities independently.  Committed to supporting healthcare professionals and maintaining patient trust through accurate and secure data handling.