Crisnelle Gay Laysa

CRISNELLE GAY LAYSA PROFILE Demonstrates strong management skills and uses excellent EDUCATION JOHN B. LACSON FOUNDATION MARITME UNIVERSITY BS Cruiseship and Management- communication to build trusted client relationships that exceed expectations. Also, consistently achieves LANGUAGE English. targets as an exceptional team player. PROFESSIONAL SKILLS EMR/EHR Management. Handling Phone Calls Administrative Tasks. Team Player Email Management. Data Entry CERTIFICATIONS April 2024 - HIPAA Training WORK EXPERIENCE THERMO FISHER SCIENTIFIC INC. - PH | SAFETY ADMIN/ COORDINATOR June 2024- July 2025 Support pharmacovigilance operations by triaging and logging adverse event reports through emails and shared mailboxes. Redact sensitive patient information from medical records and upload clean documents to internal systems. Reconcile daily and monthly case reports to ensure accuracy and timely client notifications. Manage uploads to EMR systems, including follow-ups, source documents, and query responses. Assist Safety Specialists with daily case updates, endorsements, and workflow coordination. Maintain training documentation, update project trackers, and ensure compliance through consistent data handling and system management. ABBOTT DIAGNOSTICS - PH | CLIENT SUPPORT & OCCUPATIONAL HEALTH COORDINATOR November 2021 - January 2024 Handle clients' concerns about medical services, ensuring they're resolved quickly through emails, faxes, and phone calls. Organize medical records to ensure smooth operations and compliance. Manage the Occupational Health inbox, responding to messages and reviewing important documents. Proficient in using electronic health record (EHR) systems to upload patient information and medical certificates accurately. Skilled in utilizing diverse electronic medical record (EMR) systems, such as Intranet, Extranet, and Practice Fusion. INTERCONTINENTAL RESORT - AQABA, JORDAN | GUEST RELATION & RECEPTIONIST September 2018 - December 2020 Welcome VIP guests and introduce them to our menu. Highlight any daily or seasonal specials and answer any questions they have about the dishes, including ingredients. Ensuring our VIP guests are satisfied with their meals is our priority, always ready to handle any additional orders they might have. Stay up-to-date on all menu items, specials, and any changes happening in the lounge by regularly meeting with managers and kitchen staff. Provide the best possible service to our VIP guests and ensure they have a memorable dining experience. WORK EXPERIENCE ESKEEN LABORATORIES INC. - PH | MEDICAL SALES REPRESENTATIVE February 2018 - July 2018 Responsible for providing product information and distributing samples to healthcare professionals. This includes maintaining regular visits to MDs to promote, discuss, and remind them about our products. Engage with retail pharmacists to ensure our products are available to customers. Keeping accurate records and documentation. Stay informed about health services activities in my assigned area. Building and sustaining positive relationships with MDs and their assistants, submit Daily Call Reports (DCRs) to track my activities. Follow a pre-planned territory and meet a specified number of MDs each month with the assistance of a monthly itinerary. HABTOOR GRAND RESORT - DUBAI, UAE | IN-ROOM DINING COORDINATOR March 2015 - July 2017 Responsible for ensuring a seamless in-room dining experience for our guests. This involves a variety of tasks, including taking orders and guest requests over the phone, ensuring timely delivery and preventing complaints, and calling back guests after 30 minutes to gather feedback. Handle cashiering duties and manage VIP amenities, ensuring that all arrivals, especially VIPs, receive complimentary amenities. Secretary for managers or supervisors, taking endorsements and hand-over reports, orders, amenities, and cash. Attend hotel trainings aimed at enhancing my abilities and providing exceptional service to our guests. BORACAY REGENCY BEACH RESORT AND SPA - PH | SPA RECEPTIONIST January 2014 - February 2015 Warmly welcome and greet guests, providing accurate information about services and upselling products. Set the spa atmosphere and check in customers for appointments. Handle phone calls, entertain walk-ins, and notify staff of appointments and cancellations. Explain services, suggest treatments, and promote the spa through tours and marketing efforts. Cashiering duties include receiving payments and posting sales reports. Keeping the reception area clean and organized, ensuring that guests feel comfortable and relaxed from the moment they walk through the door. LA CARMELA DE BORACAY - PH | RECEPTIONIST/ CASHIER September 2013 - January 2014 Greet guests warmly and manage the waitlist efficiently. Handle reservations, answer calls, and provide menu information. Manage the cash register, process payments accurately, and ensure the cash drawer balances. Collaboration with the management team and servers ensures a seamless dining experience for guests. The ability to multitask and stay organized is crucial in this fast-paced environment.