Crisilla Andrino

CRISILLA ANDRINO Leyte, Philippines SUMMARY I have a solid background in bookkeeping, customer service, and admin support, with experience using QuickBooks, managing accounts payable, and preparing reports. I’m also experienced in handling customer inquiries, investigating fraud, and supporting team development. Internships in both finance and hospitality have strengthened my adaptability and attention to detail WORK EXPERIENCE Bookkeeper (Part-timer) Capforge, Inc September 2025- Present Bank Feeds Categorization and Reconciliation Enter Amazon Summary and COGS Mapping SKU List Report ADP and Gusto Payroll Entry Bookkeeper (Part-timer) Bookkeeping for Consultant - Upwork September 2025- Present Bank Feeds Categorization and Reconciliation AP/AR Management (Monitoring, Payment & Invoices) Generate Reports Perform monthly reviews of income, expenses, and account balances Internship - Bookkeeper Digital Byte Financial Consultancy Services - Remote (Germany) QuickBooks System Navigation Generating Estimates & Invoices Statement of Account Management AP Management ( Monitoring & Payment) June - July 2025 Bank Feeds Categorization and Reconciliation Manage Purchase Order & Bills Inventory Management Management Reporting Internship - Appointment Caller Modern Solutions Plus LLC February - March 2025 Contacted individuals to inform them of unclaimed funds owed to them Scheduled follow-up appointments for further assistance and claims processing Communicated clearly and professionally to build trust and ensure understanding Maintained accurate call logs and followed compliance and privacy guidelines Customer Service Representative SYKES/FOUNDEVER September 2017 - December 2024 Agent Position Email Management (Zendesk) Handling Chats, Emails, Calls (Zendesk, Dashboard, Slack, Talkdesk) Fraud Investigations Process Refunds, Cancellations, Order tracking (Order Management) Support Group [Subject Matter Expert (SME) & Quality Assurance Coach] EOD and EOM Report Daily Audit and Coaching Real-time support about process Calibration Activity Visualized Data Presentation Internship - Housekeeping and Food & Beverages Deptartment Radisson Blu Hotel Cebu November 2016 - January 2017 Housekeeper Maintained the cleanliness and presentation of guest rooms, public areas, and dining spaces according to hotel standards Replenished supplies and supported room readiness to ensure a comfortable guest experience Banquet Server Assisted in setting up tables, chairs, utensils, and folded napkins for hotel events and dining service Set up and restocked the coffee station; supported the service team during meal periods EDUCATION Bachelor of Science in Hotel and Restaurant Management Major in Cruise Ship Management Palompon Institute of Technology 2013 - 2017 PROFESSIONAL DEVELOPMENT PROVA Philippines QuickBooks Online Course General Virtual Assistant Modern Solutions Pluss LLC June - July 2025 January 2023 February - March 2025 In depth Unclaimed Funds Training Virtual Work PH January 2023 Basic Wordpress Course Social Media Management Course ADDITIONAL INFORMATION Software Proficiency: QuickBooks, G Suite, MS Office, Slack, Zendesk, Canva Languages: English, Filipino Certifications: QuickBooks Online ProAdvisor Awards/Activities: Certificate of Appreciation - Valor Award, Certificate of Excellence – Top 1 Agent