Crisheille Naol

CRISHEILLE NAOL Adress: 148 Murphy Street New Kalalake, Olongapo City Contact:-/- E-mail:- OBJECTIVE Skilled in resolving customer issues efficiently, maintaining strong client relationships, and handling sensitive information with discretion. Seeking to contribute my communication skills, problem-solving ability, and knowledge of customer care best practices to a dynamic and customer-focused team. SKILLS Excellent Verbal & Written Communication – Able to convey information clearly and professionally across multiple channels. Active Listening – Understands customer needs thoroughly to provide accurate solutions and support. Time Management & Order Accuracy – Consistently delivers timely results while ensuring billing and data accuracy. Multitasking Under Pressure – Effectively handles multiple tasks in fast-paced environments without compromising service quality. Attention to Detail – Maintains high accuracy when handling sensitive information and billing transactions. WORK EXPERIENCE Customer Service Representative – Healthcare Account Buwelo BPO (ExactStar Company) January 2023-January 2024 Delivered outstanding customer service through inbound and outbound calls, resolving patient inquiries, account issues, and benefit questions with professionalism and empathy. Processed and reviewed billing statements, addressed discrepancies, and assisted patients with payment-related concerns, ensuring clarity and timely resolution. Ensured compliance with HIPAA privacy and security regulations, safeguarding personal health and financial information (PHI). Assisted clients with benefit explanations, service updates, claims support, and appointment scheduling, using company systems to track all requests and resolutions. Maintained accurate CRM documentation for each interaction, supporting operational transparency and internal team coordination. Deescalated sensitive billing or claim issues by listening actively, validating concerns, and delivering appropriate solutions or follow-ups. Marketing Team (Guest Experience Leader) / Service Crew McDonald’s – Subic Bay Gateway, Subic, Zambales January 2024-July 2024 Delivered exceptional customer service in a fast-paced, high-volume environment by ensuring every guest had a positive dining experience. Acted as the main point of contact for customer concerns, resolving issues promptly and professionally to ensure satisfaction. Greeted guests, assisted with orders, answered product-related questions, and supported customers with special requests—all while maintaining brand service standards. CERTIFICATE HIPAA Compliance Training Program EDUCATION College Level Bachelor of Secondary Education Major in English Gordon College Olongapo City (Undergrad) SY:- Senior Highs School Cabangan National High School Technical Vocational and livelihood (TVL) SY:- Junior High School Olongappo City National High Scool SY:- Elementary San Isidro Elementary School Cabangan Zambales SY:- CHARACTER REFERENCE Mr. Jeremy Palos Phone number:- Ms. Michelle Ortega Phone number:- I hereby declare that the above information is true and correct and beyond my knowledge and belief. Crisheille Naol Signature