Crisheille Naol

I am an experienced and highly adaptable professional with a solid background in customer service, healthcare support, and virtual assistance. My career began in the BPO industry as a Customer Service Representative for a U.S.-based healthcare account, where I managed inbound and outbound calls, resolved patient concerns, assisted with billing inquiries, scheduled appointments, and provided insurance-related support. This role helped me develop excellent communication skills, empathy, and a high level of attention to detail—especially when dealing with sensitive patient data.

In addition to my BPO experience, I’ve also worked as a Guest Experience Leader (GEL) and Service Crew Member at McDonald’s, where I consistently delivered excellent customer service in a fast-paced environment. I was responsible for managing customer concerns, maintaining service standards, training new staff, and creating a welcoming atmosphere for guests. These early experiences taught me how to multitask effectively and stay organized under pressure.

As a Virtual Assistant, I’ve supported clients remotely by managing calendars, organizing meetings, handling email correspondence, and performing data entry tasks. My voluntary teaching experience and TEFL certification have also honed my skills in communication, instruction, and cross-cultural interaction—qualities that are valuable in client-facing and educational settings alike.

I am TESOL- and TEFL-certified, and I’ve completed various upskilling programs, including:

• HIPAA Compliance Training – Ensuring secure handling of confidential health information.
• TESDA Educational Technology in the English Language Classroom
• VIRTUAL ASSISTANT OPPORTUNITIES FOR NURSES & MEDICAL PRACTITIONERS – Building knowledge in administrative medical tasks and virtual healthcare roles.