Crisha Navelle Dayday

CRISHA NAVELLE DAYDAY PROFILE CONTACT -- SKILLS Customer Service & Support Client Relationship Management Sales, Upselling & Retention Conflict Resolution & ProblemSolving Call Center Operations (Inbound & Outbound) Administrative Support & Office Management Data Entry & Records Management Communication & Active Dynamic Administrative and Customer Service professional with proven success in delivering exceptional support, building strong client relationships, and driving customer loyalty. Skilled in handling inquiries, resolving issues quickly, and providing tailored solutions that enhance satisfaction and business growth. WORK EXPERIENCE AVSAR GROUP PTY. LTD. Administrative offer and Event Administrator MARCH 2025 - PRESENT Managed daily office operations, correspondence, and scheduling. Maintained records, and handled confidential documents. Coordinated meetings, travel, and event logistics. Supported staff with document preparation, filing, and data entry. iQOR Davao OCTOBER 2024 - JANUARY 2025 Customer Service Representative Handled high-volume inbound calls, assisting customers with orders, inquiries, and account issues. Resolved complaints and provided solutions while maintaining professionalism and empathy. Processed payments and returns accurately through company systems. Met performance targets including call quality and customer feedback scores TELUS International Philippines Loyalty and Retention Agent JUNE 2023 - AUGUST 2024 Managed inbound calls to assist customers with billing, service inquiries, and plan upgrades. Specialized in customer retention by addressing concerns, resolving issues, and offering tailored solutions. Negotiated service adjustments and promotions to prevent cancellations and improve loyalty. Processed account changes, payments, and plan modifications accurately. Listening Time Management & Multitasking CRM Systems & POS Transactions Reporting & Documentation Team Collaboration & CrossFunctional Support LANGUAGES English Filipino Cebuano Sutherland Global Philippines Sales and Service Agent OCTOBER 2022 - APRIL 2023 Handled inbound calls to assist customers with account inquiries, billing, and service requests. Delivered personalized solutions to improve customer experience and retention. Processed payments and account changes in company systems. Consistently met or exceeded sales targets and service quality performance metrics. Teleperformance Philippines Customer Care Representative MARCH 2022 - SEPTEMBER 2022 Assisted customers via phone with billing and account management Guided customers through plan options and promotions to match their needs. Processed payments, service requests, and account updates accurately in CRM systems. Consistently achieved performance goals in call quality, resolution time, and customer satisfaction. EDUCATION Senior High School Diploma Humanities and Social Sciences 2020 Hinaplanon National High School, Iligan City, Philippines High School Diploma Hinaplanon National High School, Iligan City, Philippines 2018