Cris Villen Hizarsa

CRIS VILLEN HIZARSA B16 L6 PH2 BOSTON HEIGHTS TOCLONG KAWIT, CAVITE-- OBJECTIVE To secure a position that will allow me to use my effective communication and organizational skills, and exceptional customer service background to contribute to the success of the company. WORK EXPERIENCE CONDUENT BUSINESS SERVICES INC. OCTOBER 2015 – FEBRUARY 2019 Customer Service Supervisor • Responsible for supervising customer service representatives and other staff. Train, coach, and mentor employees on how to deliver the most exceptional customer service possible. • Served as the team’s point-of-contact. Responsible for creating an end-of-shift report for team productivity. CONDUENT BUSINESS SERVICES INC. DECEMBER 2013 – OCTOBER 2015 Customer Care Assistant • Ensured superior customer experience by resolving customer inquiries and complaints through email and chat in a timely manner. • • Assessed customer needs and provides appropriate options for resolution. Routinely answered 50 – 60 emails and chats per day, demonstrating empathy, and resolving the problem on the spot by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the issue. Mentored new hires during their nesting period. • EDUCATION • Bocaue Central School 1995 – 2000 Elementary Graduate • Subic National School 2000 – 2004 High School Graduate • AMA Computer College Olongapo, Olongapo City 2004 – 2007 College Undergraduate SKILLS AND HOBBIES 2 • Computer-savvy • Professional and detail –oriented • Excellent communication skills • Team player • Able to work with less supervision • Music and video streaming