Cris Ann Joy Amaro

CRIS ANN JOY AMARO - Purok 2 Brgy Talisay Lipa City, Batangas 4217 OBJECTIVE Adept in multitasking and effectively prioritizing tasks to achieve the best outcomes. Knowledgeable and skilled in document management software and content management systems. Adept in making key solve decision. EXPERIENCE APPOINTMENT SETTER Bruntwork, September 2023 – June 2024   Lead generation Gmail, SMS and Instagram outreach SALES DEVELOPMENT REPRESENTATIVE Magic Incorporated, June 2023 – S e p t e m b e r 2023  Used Hubspot and different lead generation tools to generate prospect clients  Goal to schedule meetings for BDM. Emailing or calling leads provided to get a call booked with a BDM. SKILLS Customer Service Adaptability Computer Skills Strong Work Ethic COLD CALLER VA Rapid Assistants, December 10, 2020 – May 18, 2023  Used different dialers such as CallTools, Mojo, Ytel, Xencall and Podio, REI reply.  Calling new prospects/homeowners and following up with them when needed.  Uploading contacts in CallTools. Scheduling follow-up calls.  Setting an appointment with acquisitions manager through Podio. Time Management Critical Thinking Handling Pressure Communication ADVISOR I TECHNICAL SUPPORT REPRESENTATIVE EDUCATION BACHELOR OF SCIENCE IN PSYCHOLOGY BATANGAS STATE UNIVERSITY 2013 - 2017 Concentrix Convergys, November 05, 2018 – October 08, 2020  Provided outstanding technical support to clients.  Helped customers in resolving problems with computers, phones, dish satellite, and cable. Setting an appointment for the technician.  Explaining the customer bills, rate plans, and features of AT&T's products and services. CUSTOMER CARE REPRESENTATIVE WNS EXPEDIA, December 05, 2017 – October 10, 2018  Worked to achieve high customer satisfaction rates by providing optimal customer service.  Helped customers in booking their flight tickets, reserving hotel reservations, and car rentals.  Answered questions and concerns relating to travel and airport procedures.