Crenz Verzosa Avendaño

I'm a Technical Support Specialist with several years of hands-on experience supporting users in both corporate and enterprise environments. My background includes roles such as IT Service Desk Analyst, Cloud Engineer, and Technical Support Assistant—where I’ve resolved everything from basic user issues to complex infrastructure challenges.

I specialize in diagnosing and resolving hardware, software, and network issues across Windows and Linux systems. I'm also comfortable navigating cloud-based platforms such as Azure Active Directory and Oracle Cloud Infrastructure, and I use tools like PowerShell, Remote Desktop, and system monitoring dashboards to troubleshoot and improve IT services.

I’m particularly experienced in supporting internal teams, ensuring minimal downtime, and delivering prompt and efficient resolutions via ticketing systems like ServiceNow. I’ve helped resolve incidents ranging from VPN access errors, system crashes, and AD policy misconfigurations to patching and performance issues. My ability to document clearly and contribute to knowledge bases is something I value, especially in remote or asynchronous work setups.

Although I’m new to freelance platforms, I bring a strong background of full-time experience with enterprise clients—particularly in the banking and technology sectors. My work has always required accountability, strong communication, and the ability to work both independently and within teams spread across different time zones.

I thrive in fast-paced environments, and I’m comfortable juggling multiple priorities while staying calm under pressure. I also have experience assisting with automation tasks using Bash and basic Python scripts, supporting cron jobs, and working with cloud-based tools for backup, monitoring, and IAM (identity and access management).

I take pride in being responsive, reliable, and solution-focused. If you're looking for someone to help stabilize, maintain, and support your systems—while keeping your users happy and productive—I'd love to be part of your team.