COVENANT UDOCHUKWU OBIOMA
Detail-oriented Customer Support and Operations Specialist with 4+ years of experience
delivering timely and accurate assistance. Skilled in workflow management, data entry,
and customer feedback integration. Effortlessly collaborating with logistics, sales, and
product teams to improve workflows and elevate the customer experience.
Customer Support | Order & Return Handling | Product Guidance
Data Entry & Record Maintenance
Inventory & Order Tracking
Cross-functional Collaboration | Process Improvement
Freshdesk | Google workspace | Trello | Zoho CRM| Notion
Effective Communication & Feedback Handling
Sept 2024 – Nov 2024 - Virtual Assistant
ALX Africa (alxafrica.com)
2015 – 2019 - Bachelor of Science:
Accounting University of Nigeria Nsukka, Enugu State, Nigeria.
Nov 2024 – Present- Freelance (Remote)
Assisted a B2C business in setting up and implementing CRM System to track customers,
orders, and follow-ups. Improving efficiency and reduced the loss of customers.
Coordinated a client’s Vacation trip by creating a travel schedule, organizing flights,
daily activities and a budget tracker. Ensuring a stress-free trip with seamless
coordination.
Provided administrative and customer support for a Tech B2B startup. Handling tasks
like order tracking, email correspondence, and client enquiries while keeping
operations organized ad customers satisfied.
Managed files, updated records and created simple workflow, freeing up time for
client.
Jan 2022 – April 2024 – Account Officer
Ecomed Pharmaceuticals Limited, Ogun State, Nigeria
Provided customer support by resolving issues related to product availability, order
delays, and billing inquiries via email and phone.
Processed and monitored customer orders, tracked shipments, and ensured timely
fulfillment.
Assisted clients in choosing suitable pharmaceutical products by offering product
guidance based on their needs.
Addressed refund requests and coordinated with finance for accurate return handling.
Managed and updated inventory data, product details, and customer records in the
internal system.
Collaborated with sales, logistics, and production teams to streamline customer service
operations.
Collected customer feedback and reported actionable insights to senior management to
refine services.
Feb 2020 – Dec 2021 - Customer Support/ Warehouse Assistant, NYSC Cosmopolitan
Nigeria Limited, Enugu State, Nigeria
Supported clients by tracking and confirming order status and resolving order fulfillment
issues.
Helped maintain stock records and product data, contributing to data accuracy and loss
reduction.
Facilitated communication between internal teams to coordinate product dispatch and
customer delivery timelines.
Participated in internal reviews to analyze customer feedback and suggest inventory
process updates.
PORTFOLIO: https://Covenant-obioma.my.canva.site/portfolio
Nature & Wildlife Conservation
Travelling/Tourism
