Corina Maria Toma

 CORINA MARIA TOMA Mobile: - Email: -Skype ID: corinush120879 Personal Profile: Results driven, self-motivated and resourceful individual with a proven ability to achieve and exceed work targets and assist in key business decisions. Speaking fluently a number of languages and possessing excellent communication skills. Achieved over 14 years of work experience in different areas such as banking and financial services, sales, administration, retail and gained an extensive experience in working with people at all levels and coming from different nationality backgrounds Education and Qualifications: 2008 to 2011 The Institute of Bankers - School of Professional Finance in Ireland, Dublin, Ireland Professional Diploma in Financial Advice (QFA Diploma). Modules studied: Loans, Regulation, Life Assurance, Investments, Pensions and Financial Planning Oct 2003 to Sept 2004 Abbey College, Dublin, Ireland - Certificate in Advanced English 1998 to 2002 “Lucian Blaga”University, Sibiu, Romania – “Simion Barnutiu” School of Law and Administration Sciences Bachelor Degree in Law and Administration Sciences 1994 to 1998 The National College “Alexandru Lahovari”, Ramnicu Valcea, Romania Career History: Starboard Cruise Services, Miami, Florida, USA October 2017- June 2018 Sales Associate (fixed term contract) Accenture, Bucharest April 2016 - July 2017 Senior Accounts Receivable (English & Italian languages) Offered support for Ekkremon Project – Mondelez OTC Italy, covering activities as: collection, order release and submission of proposals to the main office in Milan, Italy, payments, account reconciliations, disputes and deductions, client and customer queries via mail & telephone, completion of various reports and daily trackers. I was a KC resource in Italy where I assisted with the translation and process transfer trainings. I also offered support for Phoenix Project – CAT Cash Collection where I was responsible with the process transition and implementation for a part of Italian language dependency portfolio of clients from Mauritius to Bucharest Genpact, BucharestSept 2014 - April 2017 Transaction Processing Specialist (English and Italian languages) Worked in a pharmaceutical industry, managed UK and Ireland portfolio of clients ●Booked incoming payments – bank statements & remittance advices in ERP system, credit notes ●Telephonic and written communication with the customers and the rest of departments ●Ensured timely contacts with clients via email/phone/fax for collection purposes ●Issued, checked and sent dunning letters/collection letters ●Maintained customers master data (new customer set up/ changes) ●Performed customer account reconciliation /bank reconciliation ●Resolved deductions & disputes, followed up on accounts and on disputed items Danske Bank, Dublin, Ireland (fixed term contract)April 2013 - July 2014 Consultant – Specialist Loans Services The main focus of the unit was the recovery and realization of value to the bank from investments properties using specific skills required in loan management, collections focus and restructuring. Managed a large volume of mortgage accounts in arrears Kept a track of the outstanding amounts due to the Bank, followed up with customers to arrange for debt repayment Assessed Financial Statements and sought clarification for any inconsistent information, unusual expenditure patterns, repayment allocations Dealt efficiently with incoming calls and correspondence from customers Arranged meetings with customers and their third party mediators Prepared credit applications and credit action plans Assisted with quarterly loan impairments by utilizing financial ratios and formulas to determine risk and potential loss for the Bank Certus, Dublin, Ireland (fixed term contract) March 2012 - April 2013 Retail Customer Management, Pre-Legal Mortgages Managed customers’ accounts in arrears during the pre-legal process Identified customers current circumstances, assessed payment affordability, provided most suitable recommendations and sought resolutions to any arrears situation Conducted meetings with clients and third party professional representatives Achieved collections related targets and adhered to the agreed structure of the calls Was responsible for new staff training and supervision Dealt with reduced settlements cases by liaising with legal services department and in-house solicitors AIB Bank - Card Issuing & Credit Risk, Dublin, Ireland Sept 2007 - Oct 2011 Credit Controller Efficiently managed a large volume of collections queues for personal and business customers Assessed Financial Statements and prepared proposals with my recommendations for debt repayment Dealt with all enquiries coming from Personal and Business customers Provided suggestions to improve collections process during weekly and monthly meetings Amorys Solicitors, Dublin, IrelandJan 2006 – June 2007 Office Administrator Paul Fitzpatrick T/A Morgan Hotel, Temple Bar, Dublin, Ireland July 2003 - Nov 2005 Front Desk Receptionist Languages: English ( advanced )Italian (advanced) Romanian (native language)French (basic) REFERENCES: (written references also available) Qualifications attained available on request John Carron Job Title: Senior Manager Company name: Danske Bank Phone number: - or direct work line: - Email address:- Susan Prendeville Job Title: Divisional Manager Company Name: Certus Phone Number: - Caroline Mellows Job Title: Assistant Manager Company Name: Certus Phone Number: - Michael Smith Job Title: Senior Manager Company Name: AIB (Allied Irish Banks) Phone Number: - Sharon Scally Job Title: Principal Company Name: Amorys Solicitors Phone Number: -