Coralia Maria Hurtado Montiel

Coralia Maria Hurtado Montiel​-| www.linkedin.com/in/coraliahm ​ Managua, 11048, Nicaragua | - Professional Summary​ Electronic Engineer with experience in sales, administrative management, and customer service. Skilled in digital tools, schedule organization, and client follow-up. Focused on optimizing processes, improving productivity, and driving business growth through efficient and strategic support. Work Experience Virtual Assistant​ LoVirtual | Remote | Sep 2024 - Present ●​ Administrative management, customer service, and remote support. ●​ Schedule organization, email handling, and process optimization using digital tools. ●​ Providing fast and effective solutions to improve productivity. Customer Service Support​ LiveSalesman | Remote | Jun 2024 - Sep 2024 ●​ Efficiently managed reservations and handled inbound calls. ●​ Proactively resolved issues and managed complaints. ●​ Advanced use of digital tools to optimize customer service processes. Sales Executive​ Empresa de Desarrollo Ingeniero, S.A. | Managua | Feb 2023 - Feb 2024 ●​ Experience in prospecting, closing sales, and customer retention. ●​ Ability to identify business opportunities and build long-term relationships. ●​ Consistently exceeded sales goals and business objectives. Key Skills Communication ●​ Effective communication (oral and written) ●​ Active listening and empathy ●​ Professional email and document writing Management & Organization ●​ Scheduling and administrative task management ●​ Project planning and organization ●​ Ability to prioritize tasks and meet deadlines Customer Service ●​ Problem-solving and complaint management ●​ Remote support and personalized assistance ●​ Customer retention and follow-up Technical Skills ●​ Proficient in digital tools (Excel, OneNote, Google Workspace, Joplin, etc.) ●​ Experience with communication platforms (Zoom, Slack, Teams) ●​ CRM and sales software management Teamwork & Adaptability ●​ Collaborative teamwork and cooperation ●​ Adaptability in changing environments ●​ Quick learning and proficiency in new technologies Education​ National University of Engineering | Feb 2017 - Dec 2023 Languages ●​ Spanish (Advanced) ●​ English (Intermediate) Certifications ●​ ●​ ●​ ●​ ●​ Professional Fundamentals of Project Management - Microsoft / LinkedIn (Dec 2024) Introduction to Packet Tracer - CISCO (Dec 2024) Protect Your Business: Cybersecurity in Remote Work - Google (Dec 2024) Professional Fundamentals in Cybersecurity - Microsoft / LinkedIn (Dec 2024) Professional Fundamentals of Administrative Assistance - Microsoft / LinkedIn (Dec 2024) ●​ Introduction to Cybersecurity - CISCO (Dec 2024) ●​ Fundamentals of Accounting - INATEC (Dec 2024) ●​ Introduction to Data Science - CISCO (Dec 2023) ●​ Microcomputer Operator - INATEC (Dec 2016)