CONSOLATA WAWERU
Phone: - | Email:-| Nairobi, Kenya
LinkedIn: https://www.linkedin.com/in/123consolata/
PROFESSIONAL SUMMARY
Seasoned Business Development and Strategic Planning Specialist with 7+ years of experience driving organizational
growth, program execution, and market expansion. Adept at managing cross-functional projects, designing strategic
initiatives, and optimizing programmatic operations. Proven expertise in program design, project management,
financial planning, and team coordination. Passionate about leveraging data-driven insights, stakeholder collaboration,
and process improvement to achieve organizational impact.
CORE SKILLS & COMPETENCIES
• Strategic Planning & Program Management
• Business Development & Growth Strategy
• Financial & Budget Management
• Stakeholder Engagement & Partnerships
• Data Analysis & Performance Tracking
• Process Optimization & Continuous Improvement
• Report Writing & Communication
• CRM & Digital Transformation
• Customer Lifecycle Strategy
• Market Research & Competitive Analysis
EXPERIENCE
Business Development and Strategic Growth Specialist
Zenith Steel Fabricators Ltd | Nairobi, Kenya | August 2018 – February 2025
Key Achievements:
• Spearheaded strategic planning and market expansion initiatives, driving a 30% increase in export sales within
a year.
• Led programmatic and operational process improvements to enhance efficiency, financial forecasting, and
cross-functional team alignment.
• Developed high-quality reports, briefs, and presentations to support strategic decision-making and stakeholder
engagement.
• Played a pivotal role in budget management and forecasting, optimizing financial resource allocation for
maximum impact.
• Negotiated and managed key partnerships, securing, 500+ new steel clients and expanding the company’s
regional footprint.
• Conducted in-depth market research, leveraging insights to refine business strategy and innovation
opportunities.
• Designed and executed customer lifecycle strategies, leading to a 15% increase in customer satisfaction.
• Facilitated cross-functional collaboration to ensure strategic alignment between business objectives and
operational execution.
Customer Service and Digital Banking Assistant
Family Bank Limited (FBL) | Limuru Branch | October 2017 - July 2018
Key Achievements:
● Increased mobile banking transactions by 65% through proactive customer onboarding and digital banking
support.
● Managed high-volume customer interactions, strengthening business relationships and generating future sales
opportunities.
● Consistently provided exceptional customer service, earning recognition as the best customer assistant twice.
● Resolved customer inquiries and complaints efficiently, leading to a measurable 17% increase in customer
satisfaction scores.
● Utilized CRM tools to track customer data, personalizing interactions and improving retention.
● Conducted financial literacy sessions, helping customers transition to digital banking platforms.
● Consistently met or exceeded sales targets for new digital banking products and services.
● Maintained accurate and detailed customer records, contributing to effective account management and
personalised service.
● Identified emerging fintech trends and provided insights that contributed to improved customer adoption rates.
●
Demonstrated strong communication and interpersonal skills, building rapport with customers from diverse
backgrounds, contributing to a 20% increase in positive customer feedback.
Research Assistant and Data Entry Clerk
HORTINLEA Household Survey | Kenya | October 2015 - February 2017
Key Achievements:
● Collected data from small-scale farmers across the country, conducting interviews and ensuring data accuracy.
● Translated questionnaires in real-time from English to local languages, facilitating effective communication
and data collection.
● Conducted regular quality checks during data collection, maintaining high standards of data integrity.
● Demonstrated strong communication and interpersonal skills, building rapport with customers from diverse
backgrounds, contributing to a 23% increase in positive customer feedback.
● Collected data from small-scale farmers across the country, conducting interviews and ensuring data accuracy.
● Translated questionnaires in real-time from English to local languages, facilitating effective communication
and data collection.
● Conducted regular quality checks during data collection, maintaining high standards of data integrity.
● Efficiently entered physically collected information from questionnaires into the database, achieving a 97%
accuracy rate and contributing significantly to the overall research project.
EDUCATION
❖ Bachelor of Science: Agribusiness Management | Egerton University | 2015
❖ K.C.S.E : Kenya Certificate of Secondary Education | Mary Hill Girls High School | 2010
TOOLS
Data Analysis, AI-Powered Analytics, CRM, Digital Banking, Fintech Solutions, Salesforce, HubSpot, Google
Analytics, Microsoft Excel, Zoom.
LANGUAGES
English - Fluent
Swahili- Fluent
REFEREES
AVAILABLE UPON REQUEST
