Confidence Edozie

Hello, I'm Confidence, a skilled Virtual Assistant with over 3 years of experience in appointment setting, e-commerce support, and customer service. I help busy executives, entrepreneurs, and online business owners manage their daily operations efficiently, allowing them to focus on business growth.

I’m passionate about providing top-quality service and take pride in my attention to detail, professionalism, and commitment to client satisfaction. My goal is always to simplify processes, improve communication, and ensure smooth day-to-day operations.

Projects & Achievements:

• Managed appointment scheduling for over 20 executives, reducing conflicts by 35%.
• Provided e-commerce support for a growing Shopify store, assisting with product listings and orders, leading to a 20% increase in sales.
• Handled customer support for an online retailer, improving response times by 40% and maintaining a 95% satisfaction rating.

My Expertise:

• Appointment setting and calendar management
• Customer support through phone, chat, and email
• E-commerce assistance: product listings, inventory, and order fulfillment
• Administrative support and inbox management
• Data entry, research, and document organization
• Project coordination and reporting

Tools I Use:

• Project Management: ClickUp, Asana, Trello, Monday.com, Notion.
• Communication: Slack, Zoom, Google Workspace (Docs, Sheets, Calendar, Gmail)
• Scheduling: Calendly
• Customer Support: Zendesk, Freshdesk, Tawk.to
• E-commerce: Shopify, WooCommerce
• File Management: Google Drive, Dropbox, Notion