Confidence Edozie

 CONFIDENCE C. EDOZIE Administrative Support Professional PROFESSIONAL SUMMARY Results-driven Administrative Support Professional with 3 years of proven expertise in enhancing operational efficiency, client satisfaction, and executive productivity. Demonstrated track record of streamlining processes, managing high-volume customer interactions, and delivering measurable improvements in administrative operations. Skilled in multichannel communication, executive calendar management, and cross-functional collaboration with strong attention to detail and commitment to excellence. CORE COMPETENCIES • Executive Calendar & Scheduling Management • Customer Relationship Management (CRM) • Multichannel Communication (Phone, Email, Chat) • Document Management & File Organization • Data Entry & Database Administration • Expense Tracking & Budget Management • Travel Coordination & Event Planning • Process Optimization & Workflow Improvement • Team Collaboration & Stakeholder Liaison • Problem Resolution & Conflict Management • Administrative Operations & Office Management • Time Management & Task Prioritization TECHNICAL PROFICIENCIES • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Google Workspace (Gmail, Drive, Calendar, Docs, Sheets) • Customer Relationship Management: HubSpot, Zendesk • Project Management: Slack, Trello • Social Media Management: Hootsuite • Communication Platforms: Live Chat Systems • Database Management & Reporting Tools • Expense Tracking & Financial Management Systems PROFESSIONAL EXPERIENCE Administrative Support Specialist Joshdawe LLC August 2024 – Present • Optimize executive calendar management for senior leadership, reducing scheduling conflicts • by 25% and improving meeting attendance rates. • Streamline email management systems through strategic organization and prioritization, enhancing response efficiency by 30%. • Coordinate comprehensive travel arrangements for 50+ annual trips, achieving 15% cost savings through strategic vendor partnerships and budget optimization. • Implement digital file organization systems using Google Workspace to enhance document accessibility and streamline team collaboration workflows. • Ensure data integrity across multiple platforms through meticulous data entry and regular system maintenance. • Facilitate cross-departmental meeting coordination, support project timelines, and enhance team productivity. Customer Service Representative Giddos Global LLC August 2023– July 2024 • Managed 50+ daily customer inquiries across multiple communication channels (phone, email, chat) with a 90% first-contact resolution rate. • Enhanced customer satisfaction scores by 15% within six months through empathetic service delivery and personalized support solutions. • Reduced average response times by 37% through process optimization and efficient inquiry resolution workflows. • Maintained consistent service quality standards while handling complex complaints and feedback across all communication platforms. • Collaborated with cross-functional teams to resolve escalated issues, ensuring swift resolution and customer retention. • Consistently exceeded performance targets for resolution speed and customer satisfaction in a high-volume service environment. Administrative Assistant Chimega Ventures January 2022 – May 2023 • Provided comprehensive executive support to senior management, reducing calendar conflicts by 40% through proactive scheduling coordination. • Redesigned documentation and filing systems, improving information retrieval efficiency by 50% while ensuring regulatory compliance. • Executed high-volume data entry and reporting tasks with 98% accuracy, accelerating report delivery timelines by 35%. • Managed office supply procurement and inventory control, reducing operational costs by 15% through strategic sourcing initiatives. • Served as primary liaison between internal teams and external stakeholders, improving inquiry response times by 45%. • Supported project coordination activities, ensuring timely completion of deliverables and effective resource allocation. EDUCATION Bachelor of Science in Business Administration & Management University Of Lagos, Akoka, Yaba, Lagos, Nigeria. PROFESSIONAL CERTIFICATIONS • ALX Virtual Assistant Certification ADDITIONAL QUALIFICATIONS • Bilingual Communication (English – Native Proficiency) • International Business Operations Experience • Cross-Cultural Communication & Client Relations • Remote Work & Virtual Collaboration Expertise.