Concepcion Dumag

Every single day, I'd wake up with determination to be better than yesterday. Creating masterpiece each day.

-Top performer for three consecutive months (February, March, April 2018)

-Top commendation given by the client

-Has a BIG heart for your success

My name is Concepcion Dumag, an experienced CUSTOMER SERVICE REPRESENTATIVE. I can provide you an accurate and quality results with the combinations of my experience-based and self-learning core services which I've been doing for some time. 

I have worked for a call center company which I handled calls from US and Australia. I was a technical support wherein I served my customers by resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Through my previous positions in different industries I have amassed and honed a unique skill set that makes me a well-rounded and versatile worker. I am able to tackle issues with a wide perspective and formulate effective problem resolution options. In my jobs I have also had the opportunity to work with and under people with various personality types- so I am able to understand and work with different work styles- which helps me with team projects as well as when working on projects independently. These traits- along with my genuine desire to help others and knack for organization- help to set me apart from my peers.

It's my joy providing an accurate and quality services for my client's satisfaction and success. 

Please let me know how to move forward. :)

Thanks, 

Concepcion Dumag