Comfort Enenche

ENENCHE COMFORT E-,- TELEMARKETING Certified telemarketing and high ticket sales closer with over 7 years of closing high ticket leads in the financial sector, B2B, B2C, Public corporations, and others. With my strategic approach to lead generation and conversion, I have been able to convert over 2000 leads thereby exceeding the organizational monthly sales target. Over the years, I have offered nothing but premium services to my clients and the organization I have worked with. I am good at converting cold calls into sales, talented at generating leads, gaining new customers, and building loyalty from first contact. I am very good at handling inbound and outbound sales calls using scripted templates and closing sales. I have top-notch skills in approaching customers in a calm, friendly, and professional manner. I am well known for thriving in a fast-paced and busy environment. STRENGTHS AND EXPERTISE Time Management Multitasking Skills Problem-Solving Abilities Excellent Phone Etiquette Empathy Emotional Intelligence Complaint Resolution Active Listening Team Leadership Product Knowledge Advanced Marketing Skill Patience PROFESSIONAL EXPERIENCE Telemarketing | Sterling Bank plc August 2022 - May 2024 Handled high-volume telemarketing operations with expert use of client management software and computer dialing. Cold called over 80 potential customers per day to help with marketing efforts and increase sales. Completed daily and weekly sales reporting using assigned tools. Maintained up-to-date knowledge of products and services. Answered calls, took messages, and transferred calls to the correct individuals. Followed up with customers to solicit further sales Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues. Delivered scripted sales talks to customers reached via manual and automatic dialing systems. Asked pertinent questions to understand customer requirements. Delivered scripted sales talks to customers reached via manual and automatic dialing systems. Documented customer interactions and transactions, maintaining accurate records of all dealings. Telemarketing | Ikosi-Isheri Lcda May 2021- Dec 2021 Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic. Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems. Logged details of customer service calls on CRM following correct protocols. Met daily customer service quotas with a focus on quality. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Telemarketing | SGV-ICT Institute Dec 2019 - Nov 2021 Recommended products to customers, thoroughly explaining details. Troubled shot and resolved problems of 50+ walk-in clients and provided their specific needs. Assisted with placements of orders, refunds, or exchanges. Answered questions about warranties or terms of sale. Did follow-up on customers’ complaints. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Telemarketing | Queen's Clinic. January 2016 - April 2016 Did follow-up on customers’ complaints. Processed over 100+ client requests according to priority and documented results. Maintained documentation of 50+ inquiries performed in the laboratory weekly. Drafted 5 pager monthly feedback form on customer satisfaction which guaranteed a detailed response on how clients rate our services. Retained 200+ customers' account information on the company database and updated customer accounts according to orders received, purchased, and canceled. Maintained and reshuffled the customer account information database of over 500+ individuals. EDUCATIONAL QUALIFICATION Science Laboratory Technology (OND) - Benue State Polytechnic Ugbokolo. Microbiology (HND) - Benue State Polytechnic Ugbokolo. CERTIFICATION Customer Service Fundamental (Coursera) Foundations of Cyber Security (Coursera) HubSpot Inbound Certification