Contact-
www.linkedin.com/in/collinsosinachi (LinkedIn)
Top Skills
SharePoint
Collins Osinachi
Enterprise Support Engineer at GIMPS
Lagos State, Nigeria
Experience
Project Management
GIMPS
Microsoft 365 Support Specialist
Ticketing
March 2024 - Present
• Microsoft Security and Compliance Administration
• Microsoft Office 365 Migration (Hybrid Migration, Migration from Gmail,
Yahoo mail, Hotmail to
Microsoft Office 365).
• Managing Identities and Synchronization between the Microsoft Cloud and
the On-Premises
Environment.
• Administration of Cloud services using GUI and Microsoft PowerShell, Azure
Module PowerShell,
Exchange Management PowerShell, SharePoint Management Shell, Skype for
Business Management
Shell and Microsoft Teams Management Shell.
• Managing Identities in Azure Active Directory
Synchronization of Documents between SharePoint Online, OneDrive for
Business, and Local PCs
• Managing SharePoint Online Site Collections, Sites, Subsites, Pages,
Webparts and User Access.
Managing Cloud Security and Data with the use of Retention Policies, DLP
(Data Loss Prevention)
Policies, Litigation hold & eDiscovery
WorkFaith
Administrative Assistant
March 2023 - November 2023 (9 months)
• Organized daily administrative duties such as scheduling meetings,
managing emails, and handling correspondence, ensuring efficient
workflow.
• Drafted and edited reports, presentations, and documents for management,
ensuring accuracy and professionalism.
• Scheduled and coordinated meetings, appointments, and travel
arrangements for employees, maintaining calendars and ensuring no
conflicts.
• Used ClickUp to manage and track the progress of office projects and team
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tasks, ensuring timely completion of assignments.
Generated reports in ClickUp to provide management with project status
updates and task completion rates, allowing for better decision-making.
Makles Tech
M365 Administrator
September 2020 - July 2021 (11 months)
Tek Experts
Microsoft 365 Enterprise Support Engineer
March 2020 - May 2021 (1 year 3 months)
• Resolved technical support request daily on Exchange Online, Identity,
Outlook, SharePoint, Teams, Security & Compliance and Active Directory for
Microsoft customers.
• Respond to incoming support request from customers in a timely manner
• Investigate and resolve technical support issues prior to escalation
• Develop user documentation, knowledge base and other self-help content
• Being proactive and helping customers with their present needs and future
demands
• Contribute to product testing and development activities in some occasions
• Support installation, configuration, and support of Microsoft Office 365
Deployment and Administration on different platforms
• Accurately document all work performed through ticketing system including
details and outcomes
• Ensure accurate and timely resolution of all assigned cases
• Escalate product bugs or unresolvable support cases
• Collaborate on cross-team and cross-product technical issues by working
with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when
additional support is needed.
Valinno Systems Limited
Technical Support Engineer
December 2018 - March 2020 (1 year 4 months)
•Install, configure, test and maintained operating systems, application software
and system management tools.
• Remote support to customers using team viewer, Anydesk to provide support
for customers.
• Diagnose, troubleshoot and repairs of computer hardware and software
issues.
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• Responding to support tickets from clients and colleagues within agreed
Service Level Agreements (SLA).
• Basic application, network configuration and support.
• Resolving support tickets in a fast and professional manner • Keeping
support requester updated on the progress of resolving their support ticket
Education
ISM Adonai
Bachelor of Science - BS, Computer Science · (September 2015 - October
2018)
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