Collins Kosisochukwu

CHUKWUNYELU COLLINS KOSISOCHUKWU Suncity Estate, Galadimawa FCT, Abuja | Contact: - |Email:- PROFESSIONAL SUMMARY Dedicated and customer-focused professional with experience in telecommunications, IT support, and graphic design. Skilled in problem-solving, communication, and technical support, with a strong ability to assist customers and resolve issues efficiently. Adept at handling complaints, troubleshooting technical problems, and ensuring customer satisfaction. Seeking a customer support role to leverage my experience in client interactions and technical expertise. CORE COMPETENCIES Communication & Customer Service Problem Solving & Critical Thinking Time Management & Multitasking Operating System Knowledge Technical Troubleshooting Teamwork & Communication PROFESSIONAL EXPERIENCE ICT Officer & Staff Support Top Rank Global Project Limited | June 2024 – March 2025 • Assisted staff with social media accounts issues and complaint resolution. • Provided IT support for office systems and technical troubleshooting. • Ensured smooth digital communication and data management for the company. • Assisted staff with social media accounts issues and complaint resolution. • Provided IT support for office systems and technical troubleshooting. • Ensured smooth digital communication and data management for the company. Microsoft Specialist & Customer Support Gilkos Computer Institute | April 2022 – September 2022 • Provided training and assistance on Microsoft Office applications. • Assisted customers with IT-related issues and software troubleshooting. • Delivered excellent customer service by answering inquiries and resolving technical concerns. Customer Service Representative Mobile Network Telecommunication Center | July 2016 – September 2016 • Registered SIM cards for customers and ensured proper documentation. • Assisted customers in troubleshooting network and connectivity issues. • Resolved customer complaints efficiently and professionally. • Provided clear explanations and guidance on telecom services. EDUCATION National Youth Service Corps (NYSC) | April 2024 – March 2025 Bachelor of Science (B.Sc.) Computer Science Godfrey Okoye University | October 2019 – August 2023 Godfrey Okoye University Computer Competency Program (GCCP) Godfrey Okoye University | June 2023 Student Training for Entrepreneurial Promotion (STEP) Godfrey Okoye University | October – December 2021 O’Level Certificate (GCE and WAEC) Orange Height Comprehensive College | September 2015 – June 2016 First School Leaving Certificate First fruit Group of Schools | September 2009 – June 2010 TECHNICAL SKILLS Microsoft Office Suite (Word, Excel, PowerPoint) Digital Communication & Virtual Meeting Platforms Data Entry & Database Management Customer Relationship Management (CRM) Systems Graphic Design (Corel DRAW, Adobe Photoshop) LANGUAGES English REFERENCES Available upon request