Collins Kosisochukwu

I am a highly adaptable and customer-focused professional with over 2 years of hands-on experience in customer service, ICT support, and administrative assistance across the telecommunications, education, and real estate sectors. Known for my problem-solving ability, calm demeanor under pressure, and strong communication skills, I’ve consistently gone above and beyond to ensure customer satisfaction and seamless operational support.

My background includes working with resolving tech-related customer complaints, and assisting in social media management and digital content design. I bring a balanced mix of technical proficiency and human-centered service, reinforced by my academic training in Computer Science and a proven record of volunteerism, leadership, and commitment.

Telecommunications Center

Duration: [June 2016 – September 2016]

• Registered SIM cards and ensured proper documentation in compliance with industry regulations.
• Addressed and resolved various customer complaints related to connectivity and account issues.
• Provided guidance on data plans, device compatibility, and product offerings.
• Maintained a calm, respectful tone even in challenging customer interactions.

Computer Institute

Duration: [April 2022 – September 2022]

• Delivered training in Microsoft Office applications (Word, Excel, PowerPoint) to students and working professionals.
• Assisted students beyond class hours to ensure they grasped the full course material.
• Provided tech support for software installation and minor troubleshooting.
• Designed class materials using CorelDRAW and Adobe Photoshop for a professional look and better engagement.

Real Estate Company

Duration: [June 2025 – March 2025]

• Supported staff with social media account access, password recovery, and troubleshooting.
• Managed basic IT systems and helped streamline communication channels.
• Volunteered to continue working after NYSC contract expired, filling in a crucial gap during transition.

• Office Applications: Microsoft Word, Excel, PowerPoint (Advanced proficiency)
• Design Software: CorelDRAW, Adobe Photoshop
• Tech Support: Software troubleshooting, customer account assistance, user training
• Social Media: Account management, content editing, basic engagement strategies
• Communication Tools: Email handling, CRM platforms (basic knowledge), and phone support

• Excellent verbal and written communication
• Strong problem-solving and analytical thinking
• Team-oriented with leadership initiative
• Calm under pressure and emotionally intelligent
• Time management and multitasking capabilities
• Willingness to learn and take on new responsibilities