Cohl Mari Louisse v. Caballes
Experience
December 2013–January 2015
Customer Service Representative • Phone Support • Qualfon Philippines, Inc.
February 2015–October 2015
Customer Assistance Specialist •Phone Support • SPI Global, Inc.
April 2018–November 2018
Customer Care Expert • Chat and Email Support • Students Only Philippines
November 2018–May 2019
Service Excellence Department • Language Trainer •BGComm Contact Solutions, Inc.
May 2020– October 2020
Virtual Assistant • MASE Global Inc.
October 2020 – November 2020
Admin Allrounder • Part-time • Vybe Digital GmbH
Education
Silliman University, Dumaguete City
Bachelor of Mass Communication
Qualifications
Worked as a technical support agent for a telecommunications company based in the US for more than a year by handling customer concerns then became a customer service representative for an online floral distributor also based in the US.
Also experienced in chat and email support using Zendesk for an online tuxedo rental company in the US handling customer inquiries and concerns and became part of the Service Excellence team in a local company as a language and product trainer.
I have worked as a Virtual Assistant for a business loans company based in New York while also working part-time as an Admin Allrounder for an eCommerce company based in Switzerland, I was mostly involved in product research on various platforms and product launching using Shopify.
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Dumaguete City, Philippines
