Worked as a technical support agent for a telecommunications company based in the US for more than a year by handling customer concerns then became a customer service representative for an online floral distributor also based in the US through Avaya One-X.
Also experienced in chat and email support using Zendesk for an online tuxedo rental company in the US handling customer inquiries and concerns and became part of the Service Excellence team in a local company as a language and product trainer.