Cody Lardizabal

CARLO DENIS LARDIZABAL, III BUSINESS OPERATIONS & PROCESS DEVELOPMENT EXPERT | SEASONED PROJECT MANAGER | SOCIAL MEDIA SPECIALIST EXCHANGE REGENCY CONDO, ORTIGAS CENTER, PASIG CITY, PH 1605 -(- Cody is a Support Operations and Marketing Professional specializing in Operations Management, Process Improvement, Project Management as well as Customer Support and Social Media Marketing. He helps businesses and entrepreneurs off load their burden through effective operational mechanisms, process initiatives and social media strategies so they can further scale up their business and team. He worked closely with coaching and e-comm business owners helping them with business management, operational mechanisms, process improvement as well social media management. Prior working online, he handled various leadership roles in the contact center industry. This includes as a Team Leader, Process Manager, Operations Manager and Assistant Training Manager in a customer support environment. Some of account he handled include Microsoft, United Health Care, AT&T and Hewlett Packard. With combined experience in Operational Project Management and Social Media Marketing, his overall skills is a great great to get a busines to the next level. PROFESSIONAL EXPERIENCE BUSINESS OPERATIONS CONSULTANT FREELANCE BUSINESS OPERATIONS & SOCIAL MEDIA STRATEGIST MANAGER & DIGITAL MARKETING VA CODY LARDIZABAL ONLINE JANUARY 2018 - FEBRUARY 2020 VARIOUS CLIENTS FROM UPWORK & LOCALLY SEPTEMBER 2016 - JUNE 2019 - Partners with the CEO of Coaching firms with developing systems, building operational mechanisms, initiating process improvement plans and growing an audience through Community, LinkedIn and Facebook Group Marketing; - Handles Client Success Management for the VA Agency; - Line of expertise: Business Operations, SOP Management and Development, Project Management, LinkedIn Marketing & Community Management - Handled various clients from various niches helping business owners with Business Operations, Social Media & Client Management - Online marketing VA tasks include: Social Media Management, Basics of ClickFunnels, Lead Pages and Email Marketing with Mailchimp and Aweber - Management Tasks include: SOP Development, Process Management, Business Consulting and Client Relations Management MARKETING AND OPERATIONS SPECIAL PROJECTS MANAGER FOR MANAGER TRAINING & OPERATIONS EMARKY UNITED HEALTH CARE APRIL 2017 - JANUARY 2018 NOVEMBER 2014 - JANUARY 2016 - Lead a team of multidisciplinary specialists: five customer support reps, one content writer, one Community Manager and one FB Ads Specialist - Developed operational mechanisms to improve the team's workflow and created SOPs for the company and its customers - Spearheaded updating Website tutorials and customer facing support materials - Assisted the CEO to implement ways to increase retention and lower churn by increasing a set of customer support processes - Worked as an Assistant Manager both for Operations and Training departments of United Health Care Member Services managing special projects - Equipped and mentored Product Trainers on creating and revising training operational mechanisms based from training needs analysis (TNA) - Streamline hiring process and assisted Directors and Managers to fix attrition issues for the program through various retention projects PROCESS LEAD & SHIFT MANAGER TRAINING & CERTIFICATIONS CONVERGYS SERVICES INBOUND CERTIFICATION JANUARY 2012 - NOVEMBER 2014 - Handled big accounts like Microsoft, AT&T and Hewlett Packard - Managed the Operational and project managements side of accounts handled enhancing client and productivity processes for the programs through Operational mechanisms HUBSPOT | DECEMBER 2016 CONVERSION FUNNEL MASTERY DIGITAL MARKETER | OCTOBER 2016 SOCIAL & COMMUNITY MASTERY COURSE DIGITAL MARKETER | OCTOBER 2016 - Acted as the liaison among the clients, the Training team and Operations while partnering with the Operations Manager on strategic planning to address program level performance gaps GREEN BELT APPRENTICESHIP PROGRAM 6 SIGMA PH | JUNE 2014 - Managed Max of 45 headcount team TEAM MANAGER EDUCATION CONVERGYS SERVICES BS COMPUTER ENGINEERING JULY 2011 - JANUARY 2012 MAPUA INSTITUTE OF TECHNOLOGY - Re-hired in Convergys Corp as a Team Leader for the Inbound Technical Sales Support team for a known computer hardware brand - Handled a team of 15 to 18 support reps managing SY 2000 - 2004; SY 2011 PRIMARY & SECONDARY SCHOOLING metrics such as Average Handling Time, Quality and UNIVERSITY OF THE PHILIPPINES INTEGRATED Customer Satisfaction scores SCHOOL PROJECT SUPERVISOR ADVANCED HEALTH MEDIA JANUARY 2010 - APRIL 2011 SY 1989 - 2000 SKILLS OPERATIONS MANAGEMENT - Managed logistic projects for top pharmaceutical companies in the US such as Pfizer, GSK and Abbott while leading a team an operational team of Logistic Planners - Partnered with US counterparts to ensure that service level PROCESS IMPROVEMENT. SOP DEVELOPMENT. PROJECT MANAGEMENT. SIX SIGMA GREENBELT TRAINED. BUSINESS CONSULTING. DATA ANALYSIS. TEAM and client requirements were met and compliant MANAGEMENT. CUSTOMER SUPPORT. - Implemented systems with Service Delivery Manager DIGITAL MARKETING to achieve clients while providing development opportunities to frontline employees SOCIAL MEDIA MARKETING. LEAD GENERATION. LINKEDIN MARKETING. OPERATIONS SUPERVISOR COMMUNITY MANAGEMENT. FB GROUP TELETECH CUSTOMER CARE MGMT ADS AND CLICK FUNNELS BASICS. JUNE 2007 - JANUARY 2010 CREATIVES & BRANDING. - Handled a team of 15 to 18 customer care agents and supported operations of an inbound call center for various Telco and ISP accounts based in the US and Australia - Also functioned as the program's Community Manager to help decrease employee attrition MARKETING. CONTENT MANAGEMENT. FB