Customer Journey Flowchart Plan for an E-Commerce Business
💁 START
OUTBOUND
EMAIL
FB / IG ADS
CAMPUS
MANAGER
AWARENESS STAGE
(CUSTOMER VISITING THE WEBSITE)
DESIGN
GALLERY
CAMPAIGN
WIZARD
THRU
CAMPAIGN
WIZARD
WORK WITH US
THRU
DESIGN
GALLERY
CREATE
DESIGN
REQUEST
FILL IN DESIGN
DESCRIPTION
FILL OUT
PRINT TYPE
DELIVERY
INFORMATION
REVIEW & SUBMIT
DESIGN REQUEST
CAMPAIGN
CREATED
TALK TO
DESIGNER
CONVERSION STAGE
CONSIDERATION STAGE
CHOOSE A
PRODUCT
ABOUT US
TALK TO
SUPPORT TEAM
COLLECT SIZES
COLLECT
PAYMENTS
CAMPAIGN
CLOSING
UPSELL
MARKET FUTURE
EVENTS
IS THE
ACCOUNT
AN
AFFILIATE
PARTNER?
YES
NO
OFFER
CAMPUS
AFFILIATE
MGR
APPLICATION
PROGRAM
INTERESTED
OF CM
PROGRAM?
NO
OFFER
REFERRAL
PROGRAM
REFERRAL
END OF
CUSTOMER
JOURNEY
YES
PROVIDE
APPLICATION
FORM