Cloyd D'artagnant Caballo

CLOYD D’ARTAGNANT CABALLO Genereal Virtual Assistant | Real estate Virtual assistant | Bookkeeper - - WORK EXPERIENCE REAL ESTATE VIRTUAL ASSISTANT Jevons Property Management LLC April 2023 - June 2024 Schedule Property Viewings: QUALITY ASSURANCE ANALYST IQOR PH. August 2018- January 2023 Monitored Agents: I ensured our agents were I assist prospective tenants in scheduling a monitored for compliance with company and date and time to visit the property in client guidelines. person. Agent Training: We also provided training to If any issues arise during a viewing (e.g., enhance our agents' customer service skills. ) access problems, unexpected occupants), I Client Reports: I prepared various reports am responsible for reporting them to the based on client requests. management. Administrative Tasks: I maintain and update information in our CRM system, including: CUSTOMER/TECHNICAL SUPPORT Sutherland PH May 2017- July 2018 Renter's insurance details Provided technical support to customers using Tenant, vendor, and property owner contact Norton products on PCs, Macs, and mobile information Uploading files received from housing agencies Chat and Phone Support: devices, including installation assistance. Assisted customers with billing inquiries, including processing refunds, managing payments, and implementing retention strategies. As a Front Desk Assistant, I answer phone calls and respond to chat inquiries from SKILLS potential and existing tenants. Delinquency Coordination: I ensure timely rent payments by tenants. This includes: Sending rent reminders and late payment notices Negotiating payment plans with tenants facing rent delinquency Processing evictions (if necessary) and communicating with lawyers during the eviction process Additional Support: I also assist other departments with tasks such as lease renewals, tenant applications, Maintenance coordination, move-ins, and move-outs as needed. Creative Designs Email Management Improve Customer service relations through customer support. Project management Using AppFolio (Maintenance Coordinator, Delinquency coordinator, Communication & Tenant Relations) Bank Reconciliation (QuickBooks Online) Editing Inventory for E-commerce businesses (QuickBooks Online) Billing (managing invoices and account receivable using QuickBooks Online) EDUCATION STI College 2010 - 2015 Computer Engineering