Professional Summary
Highly accomplished Senior Product Leader with over a decade of experience driving high-impact product initiatives across global Big Tech (Microsoft, AWS) and deep FinTech/RegTech environments. Specialized in defining and scaling AI/ML-integrated AML/KYC and compliance platforms for customer onboarding, screening, and transaction monitoring. Proven track record of generating significant commercial value, including driving $19M in Annual Recurring Revenue (ARR) through upsell motions at Microsoft and boosting digital onboarding conversion rates from 35% to 68% at Xapo Bank. Recognized for translating complex regulatory requirements into audit-ready, customer-centric products, and leveraging strategic insights to lead cross-functional delivery in complex, regulated ecosystems.
Core expertise includes Product Strategy & Execution, RegTech/Fintech Platforms, AI-Driven Risk & Compliance, and Cross-Functional Leadership.
Core Competencies
Strategic & Business Leadership Skills:
• Product Vision & Strategy Development
• Roadmap Prioritization & Portfolio Planning
• Executive Stakeholder Management
• Business Case & ROI Modelling
• Regulatory Strategy Alignment (AML/KYC, GDPR, POPIA)
• Organizational Leadership & PM Mentorship
• Change Management & Team Leadership
Technical & Product Execution Skills:
• AI/ML Product Integration & Applied Intelligence
• API Design & Platform Architecture Thinking
• Enterprise SaaS Product Management
• Scalable Product Delivery (0→1 and 1→N)
• Cloud Platforms (Azure, AWS)
• Accessibility & UX Governance (WCAG)
• Observability & Incident Response Systems
Data & Analytical Decision-Making Skills:
• Data-Driven Product Decisions
• Experimentation & A/B Testing
• KPI Development & Executive Reporting
• Product Analytics Tools (Power BI, Mixpanel, Amplitude, SQL)
• Root Cause Analysis & Continuous Improvement
Risk, Compliance & Governance Skills:
• RegTech & FinCrime Systems Design
• Compliance Automation & Audit Readiness
Interpersonal, Leadership & Influence Skills:
• Strategic Communication & Storytelling
• Conflict Resolution & Negotiation
• Mentorship & PM Capability Building
Executive Experience
Senior Product Manager – Microsoft Admin Center
Microsoft, Dublin, Ireland | Apr 2023 – Sep 2025
Microsoft is a global leader in productivity software, cloud services, and AI-driven enterprise solutions. The Microsoft 365 Admin Center serves as the central platform for IT administrators to manage users, licenses, policies, and Copilot integrations across enterprise environments.
Strategic Leadership & Roadmap Ownership
• Defined and executed the Discover–Try–Buy (DTB) Product-Led Growth strategy across 8 Office apps, achieving 15% conversion and $5M ARR uplift.
• Developed and communicated long-term product vision, securing executive alignment and funding through regular roadmap reviews and AER presentations.
• Introduced AI-powered Admin Copilot agents to automate license allocation, enforce MFA, and strengthen regulatory compliance.
• Implemented AI driven compliance safeguards to strengthen license governance, MFA enforcement, and regulatory alignment.
Operational Excellence & Impact
• Extended the DTB motion to Copilot, assigning 39,000+ licenses and driving $14M ARR within six months.
• Led the Centro team building reusable High-Value Controls (HVCs) for Office apps—ensuring WCAG 2.2 AA compliance and accelerating ecosystem-wide adoption.
• Directed documentation modernization, centralizing technical content on learn.microsoft.com for improved knowledge management.
• Mentored PMs and engineers on executive communication, documentation strategy, and storytelling for stakeholder alignment.
Senior Product Manager – Tech, AWS Health Dashboard & Events
Amazon Web Services (AWS), Cape Town, South Africa | Jan 2022 – Feb 2023
AWS provides on-demand cloud computing platforms and APIs to enterprises globally. Led two global “pizza teams” (engineering, UX, data science) to modernize the AWS Health Dashboard—an enterprise observability and incident management platform for 200+ AWS services.
Strategic Product Development & Planning
• Redesigned and relaunched the AWS Health Dashboard (first overhaul since 2008), transforming it into an accessible, real-time observability layer.
• Defined multi-quarter roadmap integrating EventBridge for public health events, enabling event-driven incident automation.
• Authored a research-backed strategy for ServiceNow integration, approved by AWS leadership for enterprise adoption.
Key Achievements
• Cut customer support tickets by 20% and improved NPS by +26 points through proactive IT communication features.
• Recognized as a “Great Communicator” PM, trusted to coordinate incident reporting during critical outages.
• Partnered with data scientists to integrate sentiment intelligence for proactive failover alerts, improving operational resilience.
Product Owner – Onboarding & Compliance
Xapo Bank, Remote | Jun 2021 – Dec 2021
Xapo Bank is a Gibraltar-licensed digital bank combining USD accounts and regulated Bitcoin custody services.
• Led the Anti-Financial Crime (AFC) stream, designing ML-based KYC/AML onboarding flows with document verification, liveness detection, and risk scoring.
• Achieved 100,000+ customer onboardings in six months, improving onboarding conversion from 35% to 68% and reducing friction via UX optimization.
• Integrated multi-vendor compliance tools for biometric ID and sanctions screening while aligning with Gibraltar’s regulatory standards.
• Partnered with legal, compliance, and data teams to build audit-ready onboarding pipelines and deliver regulatory confidence.
• Led deep-dive research with users who dropped off during onboarding; surfaced country-specific blockers (e.g. Australian passport holograms) and addressed them with contextual in-app guidance to improve pass rates.
Product Owner – Risk & Privacy
Absa Bank, Johannesburg, South Africa | Dec 2020 – May 2021
Was responsible for building and maintaining internal risk and compliance applications during the rollout of South Africa’s data protection law (POPIA), ensuring full audit readiness and regulatory alignment across the organization.
• Delivered enterprise-wide data compliance tooling for POPIA rollout, achieving full audit readiness and enhanced governance.
• Designed and implemented a Buy vs Build strategy, selecting an e-discovery platform that saved $1.3M in data storage across 55M GB.
• Introduced Agile practices, stakeholder forums, and structured data-handling policies, improving delivery velocity and security posture.
Lead Product Owner – World-Check Risk Intelligence Platform
Refinitiv (London Stock Exchange Group), Cape Town, South Africa | Feb 2018 – Oct 2020
World-Check, a flagship risk intelligence platform used by 17 of the world’s top 20 banks for AML/CFT and KYC screening. Led the roadmap, delivery, and regulatory lifecycle of the core 12M-record data asset, driving measurable gains in data quality, automation, and global compliance alignment.
• Owned roadmap and delivery of World-Check, used by 17 of the world’s top 20 banks for AML/CFT screening.
• Partnered with data scientists to deploy ML-based entity resolution, reducing false positives by 17% and increasing accuracy.
• Managed GDPR and POPIA compliance across data workflows and served as audit liaison ensuring secure data lifecycle.
• Led cloud migration to AWS, sustaining 99.9% delivery SLAs for global financial institutions.
• Directed a team of 3 PMs and 8 BAs to execute automation and maintain a 16% monthly refresh cadence for 12M+ records.
Senior Business Analyst – Compliance Platforms
Pythagoras Compliance Solutions, Switzerland / South Africa | Mar 2014 – Jan 2018
Pythagoras Compliance Solutions develops advanced screening and transaction monitoring platforms for regulated industries, integrating global data sources such as World-Check, Factiva, and Wealth-X. Led the product strategy and end-to-end delivery of multiple AML/KYC and real-time monitoring solutions, enabling financial institutions and high-risk sectors to achieve enhanced compliance automation, operational efficiency, and regulatory assurance.
• Owned product strategy and delivery of multiple AML/KYC and transaction monitoring solutions across financial services and gaming sectors.
• Architected the Sentosa API-first platform, achieving 2.5s screening response times integrated into high-traffic web applications.
• Designed automated high-throughput matching pipelines and trained analysts on risk interpretation techniques.
• Developed internal wikis and onboarding resources, reducing analyst ramp-up time from 3 months to 2 weeks.
Early Career Snapshot
Data Analytics & IT Support Roles – Liquid Telecom, Concern Worldwide, DSV Distribution.
Built foundation in enterprise IT systems, BI development, and data-driven compliance workflows.
Education
2006B.Bus Studies & Computer Science, University of Zimbabwe -Professional Diploma in e-Technology, NIIT Zimbabwe (2005)
Certified Scrum Product Owner (CSPO), Scrum Alliance
Technical & Analytical Tools
Product & Collaboration: Jira, Productboard, Confluence, Miro, Notion, Smartsheet
Analytics & Experimentation: Power BI, Tableau, Mixpanel, Amplitude, SQL
Cloud & Development: Azure, AWS, Python, API Design, Kusto
User Research & Accessibility: UserTesting, Hotjar, Figma, Lighthouse, Axe
Documentation & Presentation: PowerPoint, Notion AI, learn.microsoft.com
Leadership & Strategic Impact Highlights
• Consistently delivered multi-million-dollar ARR growth through PLG strategies at Microsoft and AWS.
• Scaled enterprise-grade compliance platforms across five global organizations.
• Trusted to represent at flagship conferences (Microsoft Ignite, AWS re: Invent) and lead executive roadmap discussions.
• Built and mentored cross-geo teams of PMs, engineers, and UX specialists to deliver AI-driven, audit-ready products.
References
Available on Request
