CLIVE DEAN
LB- 209, Pratap Appartment, Pratap Nagar, Jaipur, Rj, India
PH: - (-
SKYPE: - live:clived718
Customer Support Associate
Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
EMPLOYMENT HISTORY
Self-Employed/Freelancer Jan 2018 – Till date
Managing Seller Account of a Seller on Amazon.in (The Guitar Shop). My tasks include creating new FBA Shipments, creating/editing listings on Amazon’s platform, raising FBA reimbursement tickets etc.
Seller Support Associate, Teleperformance Feb. 2016 – Aug. 2017
Provided Amazon sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
Answered questions regarding seller inventory, shipping, payments and buyer complaints.
Communication Specialist, Toptal LLC Jul. 2015 – Jan. 2016
Conduct initial stage interview and follow up new and old leads and to enter the data in the Portal.
Customer support associate Trendy Collection June 2014 – June 2015
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Demonstrated computer skills for data entry and answered broad variety of e-commerce inquiries.
Answer customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Support Associate, First Key Solution Pvt Ltd
Jan- 2009 – May 2014
Educated customers on promotions to enhance sales.
Provided information about available products and services including membership details and purchase advantages.
Set up appointments with interested customers according to schedule availability.
Delivered scripted sales talks to customers reached via manual and automatic dialling systems.
EDUCATION
Bachelors of Arts (Delhi University) 2009
LANGUAGES
English
Hindi
SKILLS
MS Excel
Customer Service
