Clifford Miller Jr.
Summary:
10+ years of experience as an Information Technology Specialist/Technical Support/ Network Operations Technician
Experience in Network troubleshooting including OSI, Routers, Switches & Wireless Access Points
Education:
The New School - Degree in TV/Video Production in TV/Video Production
Schenectady High School - High school diploma in Information Technology
Certifications:
Computer Technician/CCNA Experience from-
A+ Certification Training & Experience from-
Skills:
Microsoft Windows
Technical Support
Sales
VMWare
Active Directory
Customer Service
Computer Networking
Security
LAN
VoIP
Micorsoft Windows Server
Network Administration
Professional Experience:
OST INC June 2024 – May 2025
Senior Support Specialist
Site Coordinator
Coordinate network services: This includes managing new site setups, site moves, VoIP installations, circuit installations or upgrades, equipment installations and removals, cabling installations, and LAN/WAN network changes.
Analyze project requests: Evaluate requests for engineering projects and provide funding estimates.
Conduct site surveys: Provide detailed site surveys, including equipment and user demographics.
Consult with users: Work with users to understand their needs and requirements for computerized systems and document them.
Collaborate with stakeholders: Communicate with C-level managers and other stakeholders to understand business needs and requirements.
Troubleshoot and resolve issues: Identify and resolve network problems, including hardware/software issues.
Develop and maintain documentation: Create and maintain documentation for technical procedures and reports.
Work with vendors: Coordinate with system vendors and carriers for support and break/fix work.
Manage multiple projects: Handle multiple projects simultaneously and prioritize workload.
Ensure adherence to security and compliance: Ensure solutions adhere to security, compliance, and regulatory requirements.
DOH Jan 2023-Oct 2023
Information Technology Specialist 2
Installing applications, setting up machines in the enterprise environment that serves at least 2000 customers
Installing Ghost Images and having a clear understanding on how Ghost works
Using remote control products (such as LANDesk Remote Control& LanSweeper) to resolve customer problems
VOIP Setup and Administration for Cisco Phones & Network
Setup Maintain and Deploy Network Printers and MFPS
Setup Maintain and Configuration of Data Communication Devices/Equipment
Supporting MS Office Products (Word, PowerPoint, Excel, Access, Outlook) or higher in enterprise environment that serves at least 2000 customers.
Turnkey Internet Mar 2022-Oct 2022
Network Operations Technician
Handled help desk tickets
Monitoring of servers and alarms troubleshooting as needed.
Provisioning of servers and configuration including software and hardware. CPanel/Direct Admin administration, Configuration and trouble shooting.
Linux and Windows Server troubleshooting and Configuration
DOT May 2016-Mar 2022
Information Technology Specialist 2
Installing applications, setting up machines in the enterprise environment that serves at least 2000 customers
Installing Ghost Images and having a clear understanding on how Ghost works
Using remote control products (such as LANDesk Remote Control& LanSweeper) to resolve customer problems
VOIP Setup and Administration for Cisco Phones & Network
Setup Maintain and Deploy Network Printers and MFPS
Setup Maintain and Configuration of Data Communication Devices/Equipment
Supporting MS Office Products (Word, PowerPoint, Excel, Access, Outlook) or higher in enterprise environment that serves at least 2000 customers.
Supporting Windows XP or Windows 7 clients in an enterprise LAN (including wireless) environment that serves at least 2000 customers.
Level 2 Desktop Support for NYS ITS DOT providing end user support.
Supporting HP, Xerox printers, Plotters and MFP devices in a Network enterprise environment that serves at least 2000 customers
Supporting Blackberry devices and Android based devices and iOS Devices in an enterprise environment that serves at least 2000 customers
Supporting users in a Citrix environment and troubleshooting Citrix client issues.
Providing customer service in an enterprise environment that serves at least 2000 customers.
Use of Help Desk ticket tracking system Service Now/ITSM 1/2 in an enterprise environment that serves at least 2000 customers.
Inventory Control & Asset Management
Network troubleshooting including OSI, Routers, Switches & Wireless Access Points
Computer Answers Mar 2015-May 2016
Technical Support
In charge of entire company IT infrastructure including all business IT clients & there infrastructure.
Including Remote Backup, Sever deployment, SAN, NAS, POS systems, LAN & WAN Wired & Wireless
Active Directory Domain Administration including setting up user accounts, access & Policies
Building, Creating & Deploying images utilizing various software including MS Deployment Services
Also included remote and onsite desk side tech support for clients & company employees
VMware ESXi & Citrix Xenserver Management, Maintenance & Deployment
Also including managing company wide purchasing and company wide accounts payable and receivable
Technologies used: Operating Systems including Windows XP thru Windows 10, Windows Server 2000 thru 2012R2 & Mac OS X, MS Office 97 thru office 365, VMware & Xenserver Hypervisors, Exchange Server 2000 thru 2016, Various CRM & Other Application & Services including LanSweeper & Lotus
Support.com Mar 2012-Dec 2013
Support Engineer
Provided Virus & Malware removal services via remote support software using traditional & advanced methods.
Wireless Networking setup & troubleshooting via phone & chat
Gathered notes, updated & billed customers according to policies & procedures.
Provided Technical support for Windows & Mac including peripherals & Mobile devices
Computer Systems (XEROX) Nov 2005-Mar 2012
Customer Information Specialist
Customer service representative in a major call center for New York State Child Support of over 160 Representatives.
Provided customer service and general question answers, collected updated and verified and validated callers in a database.
Provided account related and general questions and answers, provided follow up information when necessary.
Answered agent questions via a phone help desk queue also taking supervisor calls from other agents upon request from a supervisor queue.
Provided coaching to agents along with feedback regarding certain quality related issues, reviewed scripts and recommending updates as needed.
In charge of printing large amounts of bills and notices
Technologies: Microsoft operating systems including Microsoft Windows XP Windows 7 and Windows 2000, Oracle Siebel CRM software, Microsoft Office 2007, Microsoft Access, Microsoft PowerPoint, Microsoft Visual Basic.
