Clifford Banyo

CLIFFORD BANYO BANKER Plot 1640, Samuel Ladoke Akintola https://bold.pro/my/clifford-banyo- Bourlevard,Garki 2,Abuja., 234 -/604r Nigeria--Accomplished Branch Head of Operations/Cash Officer at First City Monument Bank, FCMB, adept in enhancing customer satisfaction and driving business growth through strategic initiatives and technology solutions. Excelled in team management and problem-solving, significantly reducing operational costs. Skilled in Microsoft Office and known for exceptional communication and leadership abilities. Skills Operations Management Sales management Staff Development Compliance Management Industry Expertise Information Security Regulatory Compliance Work History 2021-01 - Current Branch Head of Operations/Cash Officer First City Monument Bank, FCMB, Abuja, FCT, Nigeria Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions. Collaborated with executive leadership on strategic planning initiatives to drive business growth. Developed comprehensive training programs for staff, enhancing team performance and skill sets. Reduced operational costs through effective budget management and cost-saving strategies. Automated manual processes using technology solutions, increasing accuracy and efficiency within operations. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Trained and guided team members to maintain high productivity and performance metrics. Ensure excellent Vault &Cash Management to support branch Operations and service to customers. Ensure Cash Movement supervision including boxed cash administration. Ensure ATM Administration & Support including reconciliation with proper proof. Ensure proper and accurate records and documentations of cash transactions. Mentored junior staff members, cultivating culture of continuous learning and development 2019-10 - 2021-01 Customer Service Officer First City Monument Bank, FCMB, Abuja, FCT, Nigeria Assisted call-in customers with questions and orders. Responded to customer calls and emails to answer questions about products and services. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Promoted company brand and unique offerings through personalized customer service. Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development. Communicated with clients regarding account services, statements, and balances. Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference. Education 2023-02 - 2025-11 ICAN Inview : Accounting And Business Management Institute of Chartered Accountants of Nigeria - Abuja, FCT, Nigeria Expected in- - 2019-03 MBA: Inview Nassarawa State Uninversity - Nassarawa, Nigeria Bachelor of Science: Accounting National Open University of Nigeria - Abuja, FCT 2007-01 - 2009-10 National Diploma: Accounting Fidei Polytechnic,Gboko - Benue,Nigeria 2000-09 - 2006-07 Senior Secondary Certificate Examination.(SSCE): Secondary Education Philipson College,Ikom. - Cross River State,Nigeria