Cleo Jane Feliciano

CLEO JANE MORA FELICIANO - - 333 F Gonzales Compound, E-dorm, Barangay Camputhaw, Cebu City. Phil   Objectives:  To obtain a position where I can enhance my skills and abilities. Skills: Hardworking Can work with less supervision Can work as a team Team player Educational Background: ELEMENTARY: Guadalupe Elem School Guadalupe Cebu City 2002 - 2007 SECONDARY: University of Cebu Sanciangko Cebu City 2007 - 2008 Sacred Heart Academy Bugo Cagayan De Oro City 2008 - 2010 Bugo National High School Bugo Cagayan De Oro City 2010 - 2011 COLLEGE: University of the Visayas (Main Campus) Bachelor of Science in Customs Administration 2011 - 2014 Work Experience: Wipro Bpo (July 2014 - January 2015) Contractual Based under Collabera  Customer Service Representative / Sales Representative / Email  Placing an order Processing Replacement and Refund General Inquiry Alorica (February 2015 – May 2015) Seasonal Account Sales Representative Processing Replacement and Refund General Inquiry Placing an order Convergys (July 2015 – January 2016) Technical Support Representative Troubleshooting for Internet Processing Replacement / Defective Modem Checking Signal Interruption / Outages on the area Sykes Asia (January 2016 - July 2017) Customer Service Representative Frontline for Dental Insurance Providing Benefits to members for both Dental and Vision.  Giving members how much copay is, Percentage per each procedure and how   much insurance will be paying I was also trained for Claims First source Solution Customer Service Representative For UK account Lloyds banking We handle homeowner and Solicitors Asking how much mortgage balance, processing to own the mortgage, arranging payment and any lump sum request. Virtual Assistance  3 clients Social media account (Facebook and Instagram), Craigslist account Posting products Paper works Inventory and Cold calling customer to remind late payments Bibo and Acadsoc (April 2018 - Feb 2019)  Part Time Job as an Online English Tutor for Japanese, Korean and Chinese (Adult and Kids) Eperformax (December 2018 – January 2020) Customer Service Billing Sales General Inquiry regarding Best plan, Phone upgrade and Services 24/7 Intouch Shopify (January 2020 – May2020) Email, Csr, Chat E-commerce  We handle Merchant customization requests. From Theme, Domain, Product, Sales, Description and etc.