Clement Precious

CLEMENT PRECIOUS ROLE: CUSTOMER SERVICE REPRESENTATIVE Abia State, Nigeria|- - https://www.linkedin.com/in/clement-precious-a SUMMARY Customer Service Specialist with 2years of experience in retail, e-commerce, and chat center support. Proficient in CRM tools such as Zendesk, intercom and HubSpot. Skilled in ticket resolution, order management, returns processing, and technical support. Recognized for strong communication, conflict resolution, and problem-solving abilities. Consistently meets KPIs and enhances customer satisfaction and retention through an empathetic, solutions-focused approach. CORE COMPETENCIES Customer Relationship Management (CRM) complaint Resolution & Escalation Handling Chat Center Operations Order Processing & Tracking Email, Chat, and Phone Support problem-Solving & Critical Thinking team Collaboration & Cross-Functional Support KPI Tracking & Reporting Time Management & Multitasking PROFESSIONAL EXPERIENCE August 2025 Customer service job simulation intenship, forage Assisted clients with account password reset procedures, providing step-by-step guidance and ensuring verification processes were followed to maintain account security. Facilitated client money withdrawals, verifying identity, processing transactions accurately, and ensuring compliance with financial and company regulations. Virtual Assistance, Digital Witch IT support Community July 2024 - June 2025 Delivered responsive and efficient customer support by handling password resets, facilitating client money withdrawals, and resolving inquiries to ensure high customer satisfaction. Organized, managed, and prioritized email communications to streamline workflows and ensure timely response Performed accurate data entry, record keeping, and file management to maintain organized and accessible information systems. Managed and coordinated calendars, appointments, and schedules to ensure efficient time management and task prioritization. Customer Service Representative, Royal Way Nigeria, LTD Sept 2022 - Nov 2024 Delivered responsive email and phone support to 50+ customers daily, achieving a 98% satisfaction rate. Strengthened client relationships, increasing retention by 20% through exceptional service. Coordinated 100+ monthly appointments for the Customer Success Team, enhancing efficiency. Resolved complex complaints with empathy and professionalism, reducing repeat issues b y 30%. EDUCATION St John's High School WAEC – Science Track Graduated with a strong academic record in core science subject in the West African Examination council sept 2016 - Aug 2022 Digital witch IT support Community jul 2024 - june 2025 Virtual Assistance Completed specialized training in Virtual Assistance, acquiring hands-on experience in task management, CRM systems (Zendesk, Freshdesk, Intercom), customer support, and remote workflow optimization. Strengthened organizational, time management, and communication skills to deliver high-quality virtual support services. Abia State University, Uturu Expected to graduate 2030 B.sc. Nursing Science Coursework included Anatomy, Physiology, and Public Health Nursing. Participated in clinical rotations, gaining hands-on patient care experience and developing strong communication and teamwork skills. TECHNICAL SKILLS Virtual Assistance Customer service Data and record entry Email management Appointment setting Research expert SOFT SKILLS Good communication skills Empathy critical thinking problem solving skill Team collaboration CERTIFICATES West African certificate August 2022 - Infinity Issued by west African Examination council Virtual Assistance certificate of completion April 2025 - Infinity Issued by Digital Witch IT Support Community Customer service representative certificate Issued by Forage LANGUAGES English : I understands and communicates professionally (written and verbal) 3rd August 2025 - Infinity