Clement Nnamdi Ezeiyi

Clement Nnamdi Ezeiyi | Project Coordinator-| - | Kubwa, Abuja | Nigeria. PROFESSIONAL SUMMARY Highly Organized Customer Support and Project Coordinator. Enhancing Project Efficiency: Proven ability to assist Project Managers in streamlining project execution. Skilled in data gathering, documentation, communication, and project scheduling. Adept at identifying and mitigating potential risks, ensuring smooth project progress. Collaborative & Client-Focused: Build strong working relationships with stakeholders across all levels. Maintain clear and concise communication, fostering a collaborative project environment. Dedicated to supporting project success and exceeding client expectations. Adaptable & Results-Oriented: Thrive in fast-paced environments and demonstrate a strong work ethic. Quickly learn new processes and technologies to adapt to diverse project needs. Possess a detail-oriented approach, contributing to the timely and successful completion of projects. SKILLS | TOOLS | METHODOLOGIES: Skills ●​ Project Support: Project Planning & Scheduling, Communication Management, Project Documentation, Issue Tracking & Escalation ●​ Data Management: Data Gathering & Elicitation, Reporting ●​ Collaboration: Stakeholder Management, Team Collaboration ●​ Organization: Time Management, Prioritization Tools ●​ Project Management Tools: MS Project, Project Libre, Trello, Asana, Basecamp ●​ Communication Tools: MS Teams, Slack, Email ●​ Documentation Tools: MS Office Suite (Word, Excel, PowerPoint) Methodologies ●​ Project Management Methodologies: Waterfall, Agile (Scrum & Kanban) WORK EXPERIENCE ●​ Station Superintendent Operations| Nigerian Railway Corporation Abuja| 2018 - Date ●​ Enquiry management Support | Excelerate | 2024 – Present. Customer Inquiry Handling: Responded promptly and professionally to customer inquiries through multiple communication channels, including email, phone, and live chat, ensuring a 95% satisfaction rate. Issue Resolution: Identified and resolved customer issues efficiently, escalating complex cases to the appropriate departments while maintaining follow-up until resolution. Knowledge Base Management: Developed and maintained an updated knowledge base to streamline the response process and improve inquiry handling efficiency. Data Management: Accurately documented all customer interactions and resolutions in Fresh Desk, contributing to improved reporting and trend analysis. Process Improvement: Recommended process enhancements that reduce response times by 20%, leading to increased operational efficiency. Team Collaboration: Worked closely with cross-functional teams, including marketing, operations, and technical support, to ensure seamless customer experiences. Key Achievements: Improved customer satisfaction scores to 98% through enhanced inquiry resolution processes. Successfully managed over 120 inquiries per day during peak periods with minimal delays. ●​ Project Coordinator | Gocaboo Technologies | 2024 - Date Project: Implementation of Dynamics 365 CRM Sales Summary: Successfully coordinated the implementation of a new Customer Relationship Management (CRM) system (Dynamics 365 Sales) to enhance sales processes and improve customer data management for GoCaboo Technologies. Key Responsibilities: ●​ Managed project timelines, schedules, and resource allocation plans, ensuring all tasks remained on track. ●​ Facilitated communication between stakeholders, including sales teams, management, and IT personnel, keeping everyone informed of project progress. ●​ Compiled and maintained project documentation, including reports, meeting agendas, and user guides. ●​ Supported the Project Manager with data gathering, user story development, and test case creation. ●​ Monitored project progress, identifying potential risks and issues, and escalating them to the Project Manager for timely mitigation. ●​ Provided administrative support, managing project files and ensuring smooth project execution. Achievements: ●​ Played a pivotal role in the successful on-time implementation of Dynamics 365 Sales, leading to improved sales team efficiency and enhanced customer data management. ●​ Demonstrated strong organizational and communication skills, ensuring seamless collaboration between diverse project stakeholders. EDUCATION | Certification Degrees: ●​ HND Computer Science l Institute of Management and Technology (IMT) Enugu l 2012 ●​ BSc. Computer Science | Chukwuemeka Odumegwu Ojikwu University Anambra | Sept. 2018. Certifications: ●​ Project Management Internship (PM) | Excelerate ●​ Business Development Internship (BD) | Excelerate ●​ Digital Marketing Internship (DM) Excelerate ●​ Data Visualization Internship (DV) Excelerate ●​ Innovation and Entrepreneurship Internship Excelerate Trainings: ●​ Project Management Mastery Bootcamp: Digital Technology Business School, London ●​ Business Analyst Boot Camp: Digital Technology Business School, London ●​ Agile Fundamentals: Including Scrum and Kanban – Udemy References Available upon request. 16 June 2025 TO WHOMSOEVER IT MAY CONCERN Respected Ma’am/Sir, It is our honor to recommend Clement Nnamdi Ezeiyi as a top-performing intern on behalf of Excelerate. From 23 August 2024 to 28 Febrauary 2025, Clement served as Inquiry Management Intern and consistently demonstrated exceptional dedication and professionalism. Throughout his tenure, he played a pivotal role in driving team success and contributing significantly to our organization’s objectives. Clement consistently demonstrated a strong commitment to excellence and a proactive approach in all tasks. His ability to manage responsibilities efficiently and collaborate effectively with peers significantly contributed to the team's success. His dedication to upholding company standards and delivering high-quality work was truly commendable. We are confident that Clement’s expertise and work ethic will make him an asset in any professional environment. We highly recommend him and wish him continued success in all future endeavors. For any further inquiries, please feel free to contact us at- ​ ​ ​ Best wishes, ​ ​ ​ Sindhura Nimmagadda Associate Director - Growth and Strategy​ Strategy and Operations Excelerate​ ​ Deepanshi​ Senior Manager Strategy and Operations Excelerate​