44 Granwood Villas, F. Chioco Street
BF Homes Subdivision
Quezon City, Philippines--
CLAUDINE D. RUIZ
SKILLS
English and Filipino, Oral and Written Communication, Corporate Communications,
Interpersonal
Communications,
Research,
Critical
Analysis,
Social Media
Marketing, Content Creation, Strategic Planning and Management, Human Resource
Management, Business Process Analysis
EXPERIENCE
Tensai Biruda Corporation (Construction), Quezon City,
Philippines — Assistant to the Vice President
August 2020 - PRESENT
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Marketing Research and Management
Social Media Marketing
Client Relations and Parterships
Content Creation
Corporate Communications
Business Process Analysis
King & Queen Tea Franchise, Quezon City, Philippines — Franchise
Owner, Entrepreneur
October 2019 - March 2021
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Marketing, Employee Training, and Brand Building by using traditional and
social media platforms to improve sales and loyalty to the milk tea
product
Operations Management
Interpersonal Relations
Corporate Communications
DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES, Quezon City,
Philippines - Project Management Specialist
Human Resource Development Service (HRDS)
January 3, 2018 to September 2019
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Performed executive level duties for the Assistant Secretary for HRDS
such as writing speeches, documentation and Management reports
Created content and presentations for the Executive Committee and HRDS
Led the HRDS Strategic Planning Workshop -) to
enable the Office to have long-term goals aligned with the programs and
thrusts of the Organization.
Wrote the Human Resource Development Allegiance to Service
Proactively assisted HR management in planning, organizing, leading and
controlling all aspects of the strategic planning project particularly in
the achievement of the following:
- Defined the rationale and scope of the HRDS Strategic Planning; project
schedule and participation
- Organized the project team through team motivation, clear-cut
communication, and conflict resolution
- Tracked the project progress, project status reporting and taking
corrective actions as necessary
Preparation of the Organizational Structure and Functional Statements of
the Career Development Division
Creation of Competency-Based Job Descriptions for the staff and
supervisor
Employee Motivation
Benchmarking Activities and Preparation of Succession Management Plan
Other major assignments involve competency-based HR development, career
Development,and learning and development activities
DE JESUS AND ASSOCIATES LAW FIRM - Pasig City, Philippines - Senior
Executive Assistant/ Researcher
January 2005 – January 2, 2018
Reported directly to the attorney-owner
● Enhanced trial proceedings by organizing evidence; prepared exhibits;
scheduled witnesses; ensured that witnesses are ready when needed
● Organized office documents and files; monitored calendars and meetings;
confirmed case status with the attorney-owner
● Maintained regular client communications
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Updated
job
knowledge through research and reading professional
publications
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DEVELOPMENT BANK OF THE PHILIPPINES (DBP Head Office)- Makati
City, Philippines - Assistant Bank Manager/Bank Officer I
Human Resource Center and Systems and Methods Office
November 1995 – January 2005
● Together with a select team, led the re-engineering program of the
Development Bank of the Philippines, the Integrated Business Process Analysis
or IBPA
Accomplishments:
Streamlined
major
business
processes
to
increase
efficiency
and
organizational
effectiveness;
- Successfully removed redundant positions in the organization;
- Transferred personnel who are not performing well in their current jobs to
jobs
which match their skills or competencies;
- Increased the human resources’ morale and values awareness
● Conducted nation-wide research, interviews and completed documentation on
business process analysis with the end in view of injecting changes in the
institution and providing an institutionalized "go-to" blueprint to re-align
business processes and personnel
● Served as Assistant Manager of the Systems Department with strategic
management
and process analysis/re-engineering as the main functions
● Grand Prize winner and runner up in annual Corporate Culture essay-writing
contests in DBP
● Contributing writer, DBP Bulletin (nationwide publication)
DEPARTMENT OF EDUCATION, CULTURE AND SPORTS - Pasig City, Philippines
Executive Assistant IV to the Undersecretary of Education for Legal and
Legislative Affairs
October 1993 - November 1995
● Analyzed, documented and reviewed legislative measures submitted by Congress
for the the improvement of the educational state of the Philippines
● Maintained regular communications with Congress and the Senate as to the
progress of legislative bills pertaining to education
● Attended Senate and House of Representative Sessions on legislative matters
on education
● Responsible for high-level administrative matters
EDUCATION
James Cook University - Queensland, Brisbane, Australia
July 2017 - December 2017
Master of Arts in Business Administration and Master of Arts in
International Tourism and Hospitality Management (Double Degree - 9
units)
University of the Philippines-Diliman, Quezon City, Philippines
PhD in Communication (26 units)
October 1997 - June 2001
University of the Philippines- Diliman, Quezon City, Philippines
Master of Arts in Public Administration
Specialization: Organizational Studies
June 1991 - October 1993
University of the Philippines- Diliman, Quezon City, Philippines
Bachelor of Arts in Comparative Literature, CUM LAUDE
JUNE 1985 - October 1989
University of Santo Tomas, Manila, Philippines
Bachelor of Science in Zoology
June 1983 - March 1985
AWARDS and Certifications
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Bachelor of Arts in Comparative Literature, CUM LAUDE
Essay Writing Contest, Development Bank of the Philippines,
Two-time Grand Prize Winner
IELTS passer