Claudine Ruiz

44 Granwood Villas, F. Chioco Street BF Homes Subdivision Quezon City, Philippines-- CLAUDINE D. RUIZ SKILLS English and Filipino, Oral and Written Communication, Corporate Communications, Interpersonal Communications, Research, Critical Analysis, Social Media Marketing, Content Creation, Strategic Planning and Management, Human Resource Management, Business Process Analysis EXPERIENCE Tensai Biruda Corporation (Construction), Quezon City, Philippines — Assistant to the Vice President August 2020 - PRESENT ● ● ● ● ● ● Marketing Research and Management Social Media Marketing Client Relations and Parterships Content Creation Corporate Communications Business Process Analysis King & Queen Tea Franchise, Quezon City, Philippines — Franchise Owner, Entrepreneur October 2019 - March 2021 ● ● ● ● Marketing, Employee Training, and Brand Building by using traditional and social media platforms to improve sales and loyalty to the milk tea product Operations Management Interpersonal Relations Corporate Communications DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES, Quezon City, Philippines - Project Management Specialist Human Resource Development Service (HRDS) January 3, 2018 to September 2019 ● ● ● ● ● ● ● ● ● ● Performed executive level duties for the Assistant Secretary for HRDS such as writing speeches, documentation and Management reports Created content and presentations for the Executive Committee and HRDS Led the HRDS Strategic Planning Workshop -) to enable the Office to have long-term goals aligned with the programs and thrusts of the Organization. Wrote the Human Resource Development Allegiance to Service Proactively assisted HR management in planning, organizing, leading and controlling all aspects of the strategic planning project particularly in the achievement of the following: - Defined the rationale and scope of the HRDS Strategic Planning; project schedule and participation - Organized the project team through team motivation, clear-cut communication, and conflict resolution - Tracked the project progress, project status reporting and taking corrective actions as necessary Preparation of the Organizational Structure and Functional Statements of the Career Development Division Creation of Competency-Based Job Descriptions for the staff and supervisor Employee Motivation Benchmarking Activities and Preparation of Succession Management Plan Other major assignments involve competency-based HR development, career Development,and learning and development activities DE JESUS AND ASSOCIATES LAW FIRM - Pasig City, Philippines - Senior Executive Assistant/ Researcher January 2005 – January 2, 2018 Reported directly to the attorney-owner ● Enhanced trial proceedings by organizing evidence; prepared exhibits; scheduled witnesses; ensured that witnesses are ready when needed ● Organized office documents and files; monitored calendars and meetings; confirmed case status with the attorney-owner ● Maintained regular client communications ● Updated job knowledge through research and reading professional publications ● DEVELOPMENT BANK OF THE PHILIPPINES (DBP Head Office)- Makati City, Philippines - Assistant Bank Manager/Bank Officer I Human Resource Center and Systems and Methods Office November 1995 – January 2005 ● Together with a select team, led the re-engineering program of the Development Bank of the Philippines, the Integrated Business Process Analysis or IBPA Accomplishments: Streamlined major business processes to increase efficiency and organizational effectiveness; - Successfully removed redundant positions in the organization; - Transferred personnel who are not performing well in their current jobs to jobs which match their skills or competencies; - Increased the human resources’ morale and values awareness ● Conducted nation-wide research, interviews and completed documentation on business process analysis with the end in view of injecting changes in the institution and providing an institutionalized "go-to" blueprint to re-align business processes and personnel ● Served as Assistant Manager of the Systems Department with strategic management and process analysis/re-engineering as the main functions ● Grand Prize winner and runner up in annual Corporate Culture essay-writing contests in DBP ● Contributing writer, DBP Bulletin (nationwide publication) DEPARTMENT OF EDUCATION, CULTURE AND SPORTS - Pasig City, Philippines Executive Assistant IV to the Undersecretary of Education for Legal and Legislative Affairs October 1993 - November 1995 ● Analyzed, documented and reviewed legislative measures submitted by Congress for the the improvement of the educational state of the Philippines ● Maintained regular communications with Congress and the Senate as to the progress of legislative bills pertaining to education ● Attended Senate and House of Representative Sessions on legislative matters on education ● Responsible for high-level administrative matters EDUCATION James Cook University - Queensland, Brisbane, Australia July 2017 - December 2017 Master of Arts in Business Administration and Master of Arts in International Tourism and Hospitality Management (Double Degree - 9 units) University of the Philippines-Diliman, Quezon City, Philippines PhD in Communication (26 units) October 1997 - June 2001 University of the Philippines- Diliman, Quezon City, Philippines Master of Arts in Public Administration Specialization: Organizational Studies June 1991 - October 1993 University of the Philippines- Diliman, Quezon City, Philippines Bachelor of Arts in Comparative Literature, CUM LAUDE JUNE 1985 - October 1989 University of Santo Tomas, Manila, Philippines Bachelor of Science in Zoology June 1983 - March 1985 AWARDS and Certifications ● ● ● Bachelor of Arts in Comparative Literature, CUM LAUDE Essay Writing Contest, Development Bank of the Philippines, Two-time Grand Prize Winner IELTS passer