Claudine Ambas

PROFILE I've been a virtual assistant since 2014. I have worked with Australian, English, and American clients doing tasks related to e-commerce, customer support, social media, graphic design, video edting and transcription. I consider myself a jack of all trades and would love to find someone I can work with long-term and learn a great deal from. EXPERIENCE CUSTOMER SUPPORT MANAGER | SOCIAL MEDIA MANAGER | GRAPHIC DESIGNER SWELLPRESS INC | FEB 2016 - PRESENT CLAUDINE AMBAS CUSTOMER SUPPORT MANAGER SOCIAL MEDIA MANAGER GRAPHIC DESIGNER In charge of customer support tickets using Freshdesk. Concerns usually include product refunds, membership details, subscriptions, login access, technical glitches, product details and more. Familiarity with online tools such as Slack, Trello, Active Campaign, Aweber, Samcart, Digital Access Pass, and Wordpress Fixes minor issues on Wordpress Direct admin support to two business owners Ensures that all social media posts are scheduled at a specific time Moderates comments on social media and Facebook groups Helps create images to post on Facebook, Pinterest and Instagram E-COMMERCE PRODUCT LISTER | GRAPHIC DESIGNER BWH VENTURES | DEC 2015 - JAN 2017 CONTACT --SKYPE: CLAUDINE_CLAUDIO Edits and uploads item photos on Amazon UK, USA, Canada, France, Italy, Germany and Spain Edits and uploads item photos on CDiscount and Ebay Responds to client inquiries via e-mail Modifies basic HTML codes and uploads them on Ebay UK, France, Germany and Spain Designs marketing labels using Adobe Photoshop and Illustrator Data entry and admin tasks such as report generation Responsible for inventory trackings and ensuring all items are updated regularly EXECUTIVE ASSISTANT TO THE CEO | BUSINESS PROCESS ANALYST | SALES & MARKETING ASSISTANT PERSONAL DETAILS AGE: 31 STATUS: MARRIED LOCATION: LAGUNA, PHILIPPINES INTERESTS: TRAVEL, MOVIES,TV SERIES, PODCASTS, BOOKS, QUALITY TIME WITH FAMILY, CUDDLES WITH BIGMO OUR GOLDEN RETRIEVER READY OFFSHORE / FRESHMETHOD | JULY 2015 - FEB 2016 EXECUTIVE ASSISTANT ROLE Reports directly to the CEO Makes calls to suppliers and clients for inquiries and appointments Handles the CEO’s calendar, appointments and itinerary Manages the CEO’s mailboxes and filters them Books his and his family’s travels international and domestic BUSINESS PROCESS ANALYST Creates Visio diagrams for different processes Learns company processes and create documentation Writes process manuals for internal employees and external clients Manages the company’s Sharepoint demo site GRAPHIC DESIGN PORTFOLIO SALES & MARKETING ASSISTANT ROLE Builds campaigns in and generates reports from InfusionSoft Does client profile and product research Manages company’s LinkedIn and Facebook pages Sends e-mail blasts to prospects VIRTUAL TRAINER ASSISTANT CHURCHILL EDUCATION | OCT 2014 - JUL 2015 Provides administrative and clerical services through remote access of Churchill Education computers. Navigates different tools, software, and CRM systems such as Teamwork, InfusionSoft, HowNow, Amazon and TUTIS Supports trainers on their daily tasks including calendar management, follow-up calls, etc Calls students fortnightly to check on their progress Edits Word, PDF, JPEG, and Excel files BUSINESS TRANSCRIPTION SPECIALIST CIVICOM PACIFIC | FEB 2010 - FEB 2014 Listens and transcribes business-related audio files from financial companies such as JP Morgan Chase, Oppenheimer, Alliance Bernstein and other US-based banks. Proofreads recently transcribed files by other team members. Enters ready files into the clients' CRM system. Responds regularly to clients' inquiries regarding their activities for the day through e-mails. EDUCATION MASTERS OF MEDIA STUDIES MAJOR IN FILM UNIVERSITY OF THE PHILIPPINES | 2008 - 2009 BACHELOR OF ARTS IN MASS COMMUNICATION ADAMSON UNIVERSITY | 2004 - 2008 SKILLS AND TOOLS USED Adobe Photoshop Adobe Illustrator Marketing Slack Trello Teamwork SalesForce SalesPage Digital Access Pass Stripe Aweber Mailchimp SendPulse Project management Layout design Photo editing VPNs Teamviewer Canva Freshdesk Active Campaign Infusionsoft Clickfunnels Microsoft Excel Google Sheets Wordpress