Personal information
ID Number:-L
Age: 28 years old
Email:-Telephone:-
Address: Cruz Roja 1 1/2c al sur.
professional summary
Industrial engineer with experience in the Business Process Outsourcing Industry, customer service and sales/retention background, personal management, administrative skills, teamwork, adaptability to changes, leadership and operations management.
Claudia patricia diaz sanchez
Experience
English Teacher-
English teacher at Academia Europea.
Private English tutor for elementary school students.
Translator -
Translator for Aid brigades coming from the United States with medical supplies and for support groups to women and children.
In charge of organizing events and supplies for the volunteers.
Coach Sitel Nicaragua-
Focus on customer service and soft sales/retention representative
Assisted in facilitator roles for new hire trainees while guiding them in the transition to production.
Certified CS Supervisor
Assist on training new hire agents.
Virtual Team Manager AND Admin assistant
2018-mAY – 2019
Sales supervisor, manage leads and complete sales process for new customer.
Administrative assistant for a cleaning company responsible to manage teams on the field, schedules and payroll.
Team Manager in charge of supporting activities on the field and solving problems for team leads with the customers. In charge of coordinating any activity or visit on the field.
Recruit candidates for team lead, customer service assistants and cleaners positions
Coach Sitel Nicaragua 2020-Current
Supporting a USA campaign – Shared Services
- Create material as needed to meet training needs for the project
Assist on new hire training as facilitator and as on the job training coach
Develop and implement motivational plans for the entire campaign.
Create materials and train Level 2 agents.
Manage a level 2 agents LOB.
pROFESIONAL PROFILE
Experience in managing tenure teams for customer service, sales and retention as well as overviewing a line of business.
Experience on offering products and services through different interactions such as inbound and outbound calls as well as emails.
Ability to adapt/respond to different types of characters and working on emotional intelligence to manage teams in the most efficient organized and united way.
Ability to build great client relationship at operational levels and comply with deadlines and different goals on any assigned project.
Experience training and supporting new hire trainees and managing their performance.
Communication skills and team bonding.
Ability to multi-task, prioritize and manage time effectively
Analytical and oriented to problem
Education
Mont Berkeley Intl School
High School Diploma
INATEC
Business administration technician
College Degree
UNI-RUPAP
Industrial Engineering Saturday program 5th year.
INATEC
Quality management Certification
