Claudia Patricia Diaz Sanchez

Industrial engineer with experience in the Business Process Outsourcing Industry, customer service and sales/retention background, personal management, administrative skills, teamwork, adaptability to changes, leadership, and operations management. 

• Vast experience as an executive assistance, able to handle different request and tackle the unexpected. Experience in calendar management, travel planning and project management.

-         Experience in managing tenure teams for customer service, sales, and retention as well as overviewing a line of business.

-         Experience in offering products and services through different interactions such as inbound and outbound calls as well as emails.

-         Ability to adapt/respond to different types of characters and work on emotional intelligence to manage teams in the most efficient organized and united way.

-         Ability to build great client relationships at operational levels and comply with deadlines and different goals on any assigned project.

-         Experience training and supporting new hire trainees and managing their performance.