Claudia Mendes

CLAUDIA MENDES Aurich, Germany- I am a freelance virtual assistant seeking a new role to flex my skills and broaden my experience. I have years of experience working remotely and within a team environment. I have experience working on client accounts and understand that customer experience is tantamount to corporate success. Since leaving my last full-time position, I have worked freelance for a number of entrepreneurs. EXPERIENCE MARCH 2013 – JUNE 2017 ACCOUNTS ASSISTANT, GM FINANCIAL I was responsible for the handling of client financial accounts, the recording of invoices on SAP (100+ per day) and the answering of customer queries. Queries were handled via email and telephone and would include amendments to incorrect invoices and further questions regarding products on offer. JUNE 2011 – DECEMBER 2012 ACCOUNTS ASSISTANT, MEDCO I was responsible for the confidential handling of personal data in a medical finance department and the handling of customer accounts. I also handled customer queries regarding payments and products stated on the invoices provided. EDUCATION DECEMBER 2009 BA ARCHAEOLOGY, UNIVERSITY OF LEICESTER My degree included the writing of a thesis, research and fieldwork. I completed my fieldwork in Nova Scotia, Canada at the Louisburg Fort. SKILLS • • Attention to detail Fluency in oral and written English • • • Ability to empathize Ability to work in a high volume and fast paced environment Willingness to learn ACTIVITIES I am an active member of my church and volunteer at the church youth center. I also volunteer with drives and initiatives to help the disadvantaged. I volunteered with Avaaz during the European Elections to flag and reduce the spread of fake news on social media. 2