Claudia Alejandra Narvaez Segura

Claudia Narvaez Administrative Assistant | Training and Development | Talent Acquisition Support - - linkedin.com/in/claudia-alejandra-narvaez-b Cali, Colombia Professional Summary Strategic and adaptable professional with expertise in administration, training, and recruitment support, bringing over five years of experience in organizing operations, training candidates, and providing support in hiring processes. Strong analytical thinker with excellent communication, problem-solving, and candidate assessment abilities. Passionate about streamlining workflows, fostering learning, and optimizing talent acquisition. Bilingual in English and Spanish, with a proven ability to coordinate across diverse industries. Experience Learning Language Specialist Foundever 2021 - Present Cali, Colombia | Remote Foundever is a global customer experience and business process outsourcing company, providing sales, technical support, and customer service solutions to leading brands worldwide. Conduct English proficiency assessments for potential hires, ensuring language requirements are met. Support recruitment processes, assisting in candidate screening and onboarding coordination. Develop and facilitate training sessions, enhancing language proficiency and job readiness for new hires. Collections Agent Foundever 2020 - 2021 Cali, Colombia | Remote Managed high-volume account follow-up, assisting clients with payment plans and dispute resolutions. Balanced customer service and financial reporting, maintaining accurate documentation. Administrative Assistant Sulogistica SA 2016 - 2020 Cali, Colombia Sulogistica SA serves as a third-party representative for Avianca, providing sales support and operational coordination to optimize airline-related business processes. Managed daily and monthly closing of sales reports across 22 office locations. Ensured invoice processing accuracy for wholesale transactions using CG1. Coordinated internal documentation and administrative workflows to maintain efficiency. Education Flight Attendant - Tourism Agent Academia de Aviacion Internacional 2013 - 2017 Cali, Colombia | Remote Certifications and Training Lean Six Sigma – White Belt (Certification No. GGzTtuxurV) Customer Service Seminar, Academia de Aviación Internacional Key Competencies and Skills Administrative Coordination & Operations Management Recruitment & Talent Acquisition Strategy Training & Professional Development Report Preparation & Data Management Candidate Screening & English Proficiency Assessment Organizational Skills & Time Management Attention to Detail & Problem-Solving Attention to Detail & Accuracy Communication & Negotiation Problem-Solving & Adaptability Time Management & Multitasking Leadership & Team Collaboration Strategic Thinking & Decision-Making Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)