Claudette Joy Calatan

CLAUDETTE JOY CALATAN VA (BOOKING ADMIN)/ GUEST SERVICE ASSOCIATE/ ESL TEACHER WORK EXPERIENCE ALL ABOUT ME Guest Service Associate A people smart and a flexible person who can easily adapt to a new environment and people, A graduate of Tourism Management and a former Guest Service Associate. Working in the hospitality industry has allowed me to gain and learn important things which are essential in giving customer service. I want to hone my talents, skills, and humanness to perfection. I am a person who wants to explore boundless opportunities in travelling, learning and continue to improve in the different aspects of self growth. Azalea Hotels and Residences Baguio June 2018- October 2019 EDUCATION BACKGROUND University of Baguio Bachelor of Science in Tourism Management (June 2013- December 2017) --Dean's Lister From freshman year to Senior Year --Honorable Mention, University of Baguio, December 16, 2017 -Academic Achiever, University of Baguio, November 14, 2017 CONTACT INFO Mobile/Whatsapp:- Email:-Skype: live:.cid.49dad77bde4c2c0e OLJ LINK: https://www.onlinejobs.ph/jobseekers/info/- CORE SKILLS Communication skills Flexibility and adaptability Initiative Interpersonal skills Leadership skills Organizational skills Problem-solving skills Tech Savy Graphics (Photo and Video Editing) - Handles check-in and check-out of Guests •-Attends to phone/email and face-to face queries/requests/concerns and complaints of Guests - Organize and input guest information and records of daily checkin and check-out in the Hotel system -Assists guests with all their needs during their stay in the Hotel - Perform other front desk Operations such as organize tour, transport of Guests and etc. English Teacher June 2020- September 2021 Assist and help foreign students to improve in the different aspects of English (Reading/Writing/Listening/Speaking) • Give homework to asses the understanding of students regarding the past lesson • Organize a timely schedule for students VA/ Booking Administrator Kasarstays by KH HOMES - Manage reservations in AIRBNB/BOOKING.COM -Handles check-in and check-out of Guests -Attends to phone (Vonage)/email (Outlook) queries/requests/concerns and complaints of Guests - Organize and input guest information and records of daily check-in and check-out in the system such as RES/XERO/STRIPES. -Assists guests with all their needs during their stay. - Perform other Booking Admin Operations responsibilities such as conducting/sending reviews to guests through Airbnb/Trustpilot, coordinating with the Housekeeping Department, etc.