Clarizz Ann Billones

Clarizz Ann Billones VIRTUAL ASSISTANT | OPERATION MANAGER SCHOOLS ATTENDED UNIVERSITY OF MINDANAO EXECUTIVE SUMMARY A meticulous professional and well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE Account Management KPI Understanding and answering client needs E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry Email Campaign Management Klaviyo Funnel Buidling in Funnelish Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) CONTACT: -- Clarizz Ann Billones Address: Purok Acacia, Poblacion, Malalag, Davao del Sur BACHELOR OF ARTS IN MASS COMMUNICATION | 2011 - 2015 Acquire knowledge in Basic Video Editing, Creating Scripts, and Directing TV and Video output, with Newscaster and Radio advertisement experience WORK EXPERIENCED CASHIER BREAD FACTORY – NCCC MALL OF DAVAO | May 2016 - October 2016 Being the front liner of the store I am responsible for entertaining customers and money keeping RADIO & TV NEWS HEAD, ADVERTISING AND PROMOTIONS HEAD DXPM 91.9 FM & ATE BHENG TV | November 2016 - June 2017 I’m a DJ, Radio and TV advertisement writer Advertisement talent, news writer, audio editor, Radio and TV technician and News Anchor. TSR & CASE MANAGER TELEPERFORMANCE PHILIPPINES | July 2017 August 2018 Answering Inbound calls and helping customer to fix and troubleshoot their technical issues. Doing Outbound calls for follow-up with the previous transaction with customers Assisting customers with their warranty registration Handling supervisor calls and CEO escalations. WORK EXPERIENCED WORK EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE ASSISTANT MANAGER OF OPERATIONS TASKUS Ortigas | August 2018- November 2019 Office Partners 360 Inc. | November 2023August 2024 Handling both Inbound and Outbound Calls for Medical health Insurance SUBJECT MATTER EXPERT TASKUS Ortigas | November 2019- January 2021 Assisting agents with product knowledge questions Taking supervisor calls Attending Quality Calibration and handling team meetings Working closely with Training team for product knowledge enhancements CUSTOMER SERVICE REPRESENTATIVE TASKUS Ortigas | January 2021- June 2021 Transferred to Payroll account and been assisting Admins and employees with their payroll questions TEAM LEADER TASKUS Ortigas | June 2021- November 2022 Handling 3 different types of lines of business with 16 teammates and is responsible for creating Standard Operating Procedures documents, monitoring teammates KPI’s, mentoring team members, creating projects that will benefit the entire account, conducting training, leading bi-weekly and monthly business reviews, creating Quality questionnaires and parameters. SENIOR TEAM LEADER Office Partners 360 Inc. | December 2022November 2023 Act as a mentor to 3-5 team leaders, perform triad coaching and one-on-one coaching sessions weekly. Helping the Operations manager manage the daily work cadence of less than 100 employees. Building a good and stable relationship and delivering the needs of clients and customers. Managing 100-200 employees and acting as a mentor of 5-7 team leaders and 2 senior team leads. Conducting interviews for new hires, creating Standing Operating Procedures and overseeing 6 lines of business, performing weekly and bi-weekly read or business reviews to our clients and their POCs. Coordinating and working closely with other departments like recruitment, human resources, IT, facilities, Quality team, Business Intelligence team, etc., to have an intact KPI and to measure and sustain good performance. Perform triad, skip level, and one-on-one coaching with agents and team leaders. SENIOR EXECUTIVE ASSISTANT Digital Lead Group | November 2024December 2024 In my previous role, I was responsible for building sales funnels in Funnelish connected to Shopify and managing email campaigns in Klaviyo. I excelled in administrative tasks such as coordinating freelancer payments and providing operational support for daily business needs. I assisted in recruitment by posting job listings, vetting candidates, and conducting preliminary interviews. As the main point of contact for team concerns, I supported internal communications and developed clear SOPs to enhance workflow efficiency. Additionally, I demonstrated flexibility by taking on various ad-hoc tasks to support senior leadership and team members.