π Virtual Assistant | Funnel Builder | Email Management & Campaigns | Health Insurance Claims & Verification Expert
I am a results-driven professional with strong oral and written communication skills, a keen eye for detail, and a passion for helping businesses streamline processes and enhance customer experiences. I excel both independently and in collaborative environments, ensuring efficiency and success in every role I take on.
With a degree in AB Mass Communication from The University of Mindanao, I bring expertise in media literacy, print, radio, TV, film writing, and filmmaking. Over the years, I have honed my skills in customer experience, escalation management, and process optimization, helping businesses improve operations and client satisfaction.
As a Virtual Assistant and Funnel Builder, I specialize in:
β Building and optimizing funnels for improved conversions
β Email management and campaign automation
β Health insurance claims and verification
β Customer experience and escalation handling
β Process improvement and team leadership
In my previous role as a Team Leader, I successfully managed and led three lines of business within a client-facing account. My role involved:
βοΈ Ensuring process stability and efficiency
βοΈ Supporting teams with escalations and process clarifications
βοΈ Conducting business reviews with managers, directors, and clients
βοΈ Driving performance excellence, resulting in multiple Top TL and Top Team awards
My ability to manage multiple business lines, optimize workflows, and enhance customer experience has been recognized by clients and leadership. I am passionate about helping businesses grow through streamlined processes, effective marketing strategies, and operational efficiency.
Letβs connect! π