Clarisse Palad

CLARISSE O. PALAD-• (- Olongapo City, Philippines 2200 SUMMARY Highly skilled assistant with expertise in property management, real estate operations, and administrative support. Proficient in managing tenant relations, coordinating property maintenance, and overseeing financial tasks. Experienced in streamlining processes to enhance operational efficiency for real estate businesses. WORK EXPERIENCE Assistant to the Director of Operations/Property Management Assistant Reilly Properties, Cleveland, Ohio August 10, 2022 - Present Assisted with day-to-day operations of property management, including lease administration, rent collection, and tenant relations. Maintained and updated property management software, ensuring accurate records for tenant profiles, lease agreements, payment histories and property work updates. Coordinated and scheduled property maintenance and repair work, liaising with vendors and contractors to ensure timely resolution of issues. Prepared cash flow projections and expense tracking for properties. Drafted lease agreements, addendums, extensions and tenant notices. Managed utility accounts and ensured timely payments from tenants for occupied properties. Provided administrative support, including answering tenant inquiries, processing applications, and handling correspondence. Assisted property marketing efforts, including creating online listings and updating property availability on various platforms. Supported move-in and move-out processes, conducting property inspections, and preparing related documentation. Monitored cleaning schedules and invoices, landscaping invoices, and security deposit allocations. Real Estate Admin Blackwater Capital LLC, Salt Lake City, USA June 9, 2020 - August 31, 2024 Managed CRM systems to organize client databases, track leads, and follow up on inquiries. Created and scheduled property listings on platforms such as Zillow, Realtor.com, and MLS Tracked & coordinated all inbound leads from websites, social media & other online sources. Monitored utility accounts for both vacant and occupied properties. Designed and implemented marketing campaigns such as email blasts. Conducted market research and comparables to assist in pricing and listing strategies. Assisted with bookkeeping tasks, such as tracking expenses, invoicing, and preparing financial summaries. Due Diligence Specialist K1 Land USA, California, USA January 14, 2021 - March 15, 2022 Streamlined property and possible leads into the pipeline Managed website, REI platforms and creating promotional materials. Conduct comprehensive due diligence for vacant land acquisitions, including property background checks and title searches. Verified land ownership, zoning, and usage restrictions through county records and GIS systems. Assessed property attributes such as size, location, accessibility, utilities, and environmental conditions. Operations Assistant Casnor Limited, Leeds, UK September 24, 2020 -October 5, 2022 Managed day-to-day company operations and developed strategic plans for property investors. Organized and maintained client databases, ensuring accurate and up-to-date records. Strategized with team to increased sales through online marketing. Assisted in managing a portfolio of residential properties, ensuring tenant satisfaction and compliance with lease agreements. Monitored and updated property availability across multiple platforms, including property listings and online marketing channels. Created marketing materials such as property brochures, social media posts, and email campaigns to attract potential clients. Admin and Customs Processor for Importations Subic Bay Motors Corporation, Subic Bay Freeport Zone, Philippines February 7, 2011 - February 15, 2019 Oversee the end-to-end importation process, ensuring timely clearance of shipments through customs. Prepared and review import documentation and ensure accurate declaration of goods. Monitored shipment statuses and resolve any issues related to delays, penalties, or documentation discrepancies. Maintained detailed and accurate records of all import transactions, documentation, and communications. Coordinated with internal departments to gather necessary data and approvals for importation processes. EDUCATION Bachelor of Science in Business Management, Major in Financial Management New Era University, Quezon City, Philippines 2025 Office In Information System AMA Computer Learning Center, Olongapo City, Philippines 2008 SKILLS Rental Process Management Attention to Detail Adaptability and Flexibility Analytical Skills Problem Solving Skills Technical Support Communication Financial Management Skills CERTIFICATIONS Udemy Bookkeeping in Quickbooks Online (Bookkeeping & Accounting) 2022 Surge Marketplace Search Engine Optimization (SEO) Social Media Series 1-4 Getting Started with GOHIGHLEVEL 2022 Google Digital Garage The Fundamentals of Digital Marketing 2020 Filipino Virtual Assistance (FVA) Social Media In-depth Course 2019 Real Estate Investing Task 2019 Freelancing Course Training and Coaching 2019 FVA Apprenticeship General VA 2019 VPM Solutions Academy 3 Steps to Process Documentation Certificate - September 18, 2024 Application Processing 101 - September 18, 2024 Property Management Technology Solutions - September 20, 2024 Pre Leasing Basics - October 15, 2024 Sales and Business Development - October 15, 2024 Onboarding New Clients and Properties - October 15, 2024 References available upon request