Clare Guya Onyango

CLARE GUYA ONYANGO NAIROBI, KENYA--linkedin.com/in/clare-onyango-776ba528a PERSONAL PROFILE Dedicated and adaptable IT professional with a background in Business Information Technology, offering a strong foundation in software and web development, technical support, and networking. Known for problem-solving capabilities, technical proficiency, and commitment to enhancing user experiences. Currently expanding knowledge in PHP and Laravel to broaden backend development skills. AREA OF EXPERTISE  Software Development & Debugging: Skilled in front-end (HTML, CSS, JavaScript) and progressing in backend technologies (Python, PHP, Laravel). • Networking & Security: Knowledge of TCP/IP, DNS, DHCP, router, and switch configuration and, implementation of security protocols. • Customer Support & Technical Problem Solving: Background in diagnosing issues, improving processes, and delivering user-centric solutions. • Cloud Services: Basic understanding of cloud deployments and CRM integration. • Manual Testing: Testing software manually by executing test cases without using automation tools to identify bugs and verify functionality. • Bug tracking and reporting: Logging, monitoring, and managing defects found during testing. PROFESSIONAL EXPERIENCE Quality Assurance Engineer Techno Brain Group January – Current (Part-time)  Testing Microsoft Teams features through manual and automated testing.  Creating and executing test cases based on requirements.  Logging and tracking defects using JIRA/Azure DevOps.  Collaborating closely with developers and product teams in Agile sprints.  Generating test reports and documentation. Software Tester Engineer Susrecomm (Jagedo) September – January (Part-Time) • • • • Collaborated with development teams to test and evaluate the early stages of the Software Development. Conducted functionality, stress, and edge-case testing to ensure system reliability and performance. Documented detailed test cases and created comprehensive bug reports to assist the development team in resolution. Provided actionable feedback on user experience, leading to improved usability and performance. Junior Software Developer iOSoft Solutions, Nairobi, Kenya December 2023 – September 2024 • Worked closely with the development team to improve website functionality and user experience using HTML, CSS, and JavaScript. • Assisted in implementing security measures for web applications to prevent unauthorized access, improving security by 30%. • Participated in troubleshooting and resolving software bugs and technical issues in web and mobile applications. • Collaborated with the IT support team to automate internal processes, reducing manual tasks by 25%. IT Support Intern Ministry of Gender, Culture, the Arts and Heritage, Nairobi, Kenya August 2023 – October 2023 ● Diagnosed and resolved 5+ daily network issues, leading to a 20% reduction in downtime. ● Configured and deployed network routers and switches, expanding network coverage by 25%. ● Assisted in troubleshooting and resolving end-user hardware and software issues. ● Managed IT inventory, optimizing resource allocation and availability for the department . EDUCATION Bachelor of Business Information Technology KCA University, Nairobi, Kenya January 2021 – November 2023 Graduated with Second Class Honors (Upper Division) Diploma in Business Management KCA University, Nairobi, Kenya January 2019 – November 2020 Graduated with Credit CERTIFICATIONS & TRAINING Microsoft Certified: Security Compliance and Identity Fundamentals Issued by: Microsoft Earned on: May 13 2025 https://learn.microsoft.com/api/credentials/share/en-us/ClareOnyango6756/C4F43CFA58B84712?sharingId=2FF50D092498C634 INTEREST & HOBBIES • Digital Design: Interested in graphic design and user experience (UX) design, creating mock-ups and prototypes in Figma for fun and skill improvement. • Gaming & Cybersecurity: Fascinated by the intersection of gaming and cybersecurity, staying informed about the latest in-game security. • Outdoor Adventures: Enjoy hiking and traveling, which inspire creativity and provide a balance to screen time. REFERENCES Mr. Emmanuel Ruto. Software Developer at iOSoft Solutions.- Ms. Anita Mbwenye. Sales Executive at iOSoft Solutions.-Mr. Antony Odhiambo Okeyo. ICT Officer at the Ministry of Gender, Culture, the Art and Heritage.-