Claire Evangelista

Claire Evangelista 📞📍- | ✉️-Lucena City, Quezon Province, Philippines 4301 PROFESSIONAL SUMMARY Dedicated and customer-focused professional with extensive experience in customer support across the telecom, hospitality, and healthcare industries. While I may not have direct experience as a Virtual Assistant, I am confident in my ability to leverage my extensive experience in customer service, problem-solving, and multitasking to perform tasks effectively and exceed expectations in a virtual support role. SKILLS Technical​ ​ Communication, Analytical Thinking, Attention to Detail, Adaptability, Problem-Solving Soft Skills​ Languages​ Microsoft Office, QuickBooks Online, Xero ​ English, Filipino, EXPERIENCE August 2016 – July 2025​ Customer Service Representative- Healthcare ​ Concentrix Phil | Quezon City, Philippines ● Handle inbound inquiries from healthcare providers regarding patient claims, benefits, and eligibility, ensuring accurate and timely information was provided. ● Monitor and follow-up on delayed payments to ensure prompt resolution and improve provider satisfaction. ​ ​ April 2015 – July 2016​ Customer Service Representative - Hotel Reservation ​ Teleperformance Phil | Pasig City, Philippines ● Helped guests with hotel reservations, modifications, and cancellations while ensuring a seamless booking experience. ​ ​ June 2013 – Feb 2015​ Customer Service Representative - Telecom ​ Startek Phil | Makati City, Philippines ● Managed incoming calls and customer service inquiries regarding mobile phone services. billing concerns and promo packages. ​ ​ Nov 2010 – June 2013​ Customer Service Representative - Telecom ​ ​ ​ ​ ​ ​ Pilipinas Teleserv Inc. | Quiapo Manila, Philippines ● Assisted customers with inquiries and concerns about billing and technical issues ● Upsold and cross-sold telecom products and services. Dec 2009 – July 2010​ Hotel Front Desk/ Receptionist ​ JISB Emperor Hotel | Lucena City, Philippines ● Handled check-in and check-out procedures efficiently, verifying guest information and processing payments. ​ ​ Mar 2009 – Aug 2009​ Hotel Front Desk/ Receptionist ​ 1612 Adriatico Pensionne Inn | Malate Manila, Philippines ● Performed all check-in and check-out tasks as well as managing online and phone reservations. ​ ​ Nov 2007 – Apr 2008​ Cashier ​ ​ ​ ​ ​ ​ .​ SM Supermarket (SuperValue Inc.) | Lucena City, Philippines ● Scanned goods and ensuring that pricing is accurate ● Handled cash, credit, debit, and digital payments. May 2007 – Sept 2007 Branch Cashier ​ Southluz Motorcycle and Industrial Corp. | Lucena City, Philippines ●Handled daily cash, check, and card transactions for motorcycle sales, parts, and services, ensuring accuracy and compliance with company policies. ​ ​ Sept 2006 – April 2007​ ​ ​ ​ Hotel Counter Associate Lucena Greenview Hotel | Lucena City, Philippines ​ ●Managed room reservations, cancellations, and modifications using hotel booking systems. ​​ ● Coordinated with housekeeping, maintenance, and other departments to meet guest needs and resolve issues efficiently. EDUCATION 2000 – 2005​ ​ ​ ​ ​ ​ ​ ​ STI College Lucena City, Philippines | 2005 Bachelor of Science in Business Administration CERTIFICATIONS February 16, 2025​ February 14- 16, 2025​ March 3, 2025​ ​ March 8, 2025​ ​ March 17, 2025​ ​ April 12, 2025​ ​ QuickBooks Online Class- Complete Accounting Course | Udemy Bookkeeping with QuickBooks Online| Bookkeeping Solutions by ABPG QuickBooks Online Certification Level I ProAdvisor | QuickBooks Xero Advisor Certified | Xero Xero Bookkeeping and Accounting-2025 Complete Masterclass | Udemy Medical Office Administration | Alison