Claire Bautista
--skypeID: Claire.limpo
Objective:
To contribute my skills and talents in related jobs applicable to my preferences. To help the company cope with its
everyday operations effectively and efficiently and ensure the timely delivery of outputs and services to the clients.
Competencies:
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Proficient in Microsoft Office tools ( MS Word, Excel, PowerPoint)
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Costumer service oriented, target driven and challenge seeking.
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Possess good communication skills and proficient in English language.
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Effective team player.
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Lively, energetic, dynamic individual with friendly disposition.
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Fast Learner, hard working and can work in graveyard schedule, under pressure and minimum
supervision.
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Having strong problem-solving and decision-making skills and the ability to take the responsibility of
achieving goals for the team.
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Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and
dependability in performance Evaluations.
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Perform the tasks of monitoring, organizing, and coaching team on a daily basis.
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Ability to update database with accurate information in a timely manner.
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Background in Sales, chat/email support, csr(inbound), telemarketing(outbound) , data gathering,
appointment setting and lead generation.
Experiences:
Soroniks
Operations ManagerOctober 2019- March 2020
*Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members
thrive and organizational outcomes are met.
*Responsible for managing the daily running of the call center, including sourcing equipment, effective resource
planning
and implementing call center strategies and operations;
*Responsible for setting and meeting performance targets for speed, efficiency, sales and quality;
*Ensures all relevant communications, records and data are updated and recorded;
*Advises clients on products and services available;
*Reviews the performance of staff, identifying training needs and planning training sessions;
Cybrize Group
SEO StrategistMay 2019- October 2019
*Perform keyword research in coordination with client business objectives to optimize existing content and
uncover new opportunities
*Help to create and support marketing content to socialize and use for social media purposes (e.g. customer videos
briefs, customer case studies, blog posts, posts from analysts and customers)
*Monitor and evaluate search results and search performance across the major search channels in order to
improve rankings
CloserMay 2019- October 2019
*create solutions and ensure a smooth sales process with the client.
*Perform effective online demos to prospects (using zoom, loom and other tools).
*closing the sales.
PlanetPOS
Outbound Agent/Lead Generation Specialist
August 14 2018 to October 31 2018 (Project Based) (Homebased)
• My task is to gather leads, call the prospects and convert it into sales. We’re offering
a POS system to different businesses in all the city and states in the US. It is a task with minimal supervision from the
client.
Airpush
IT SUPPORT (Chat and Email )
April 2014 to June 01, 2018
• Creates a positive customer support experience thru email and chat and builds strong relationships through
deep problem understanding, ensuring timely resolution or escalation and communicating promptly on progress with a
consummately professional attitude.
Ensuring smooth delivery of tasks/projects assigned including coordination with the technical/development
team in fixing bugs or issues (making sure that incidents are resolved, requests are filled, and the customer
communication is complete).
• Responding to customer queries/issues through chat in real time.
• Maintaining communications with customers during the problem resolution process
LOGICBAY (Homebased)
Lead Generation Specialist
April 04 – July 08, 2017
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Prospecting Leads that matches given targeted job titles.
Having the decision maker agree to receive emails.
LOGICBAY (Homebased)
Appointment Setter
Feb 16 – April 02, 2017
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Make outbound calls to potential clients seeking for Medical health Insurance.
Quality Media
Team Captain (IBD /Phil.)
Oct 2013-April 2014
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Managing the team effectively to ensure achievement of target and performance.
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Establishing work plans.
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Ensure productivity targets are met daily.
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Develop the team through coaching and counselling.
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Perform the tasks of monitoring, organizing, and coaching team on a daily basis.
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Ability to update database/tracker with accurate information in a timely manner.
GLMIT Web Services
Phone Support Specialist
Dec 2012 – Oct 2013, (PSMS)
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Perform the tasks of handling customer calls regarding the request of services and products
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Resolve customers' complaints by performing activities such as cancellation of service and processing
refunds.
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Ensuring customers/clients that they are not enrolled in a service and is not getting charges.
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Processes all transactions accurately and efficiently documents all calls and discussions thoroughly
through appropriate company systems for future tracking and follow up.
Exceptional One Solutions
Call Center Agent
May 2012 – Dec 2102
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Make different outbound calls to potential clients in order to sell the company’s product or services.
One World Property and Investment Consultancy
Supervisor
Sept 2011 – March 2012
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Supervisor is the one who train and guide all the employees to execute their tasks and support the
team. The job entails organizing and directing the daily activities concerned to call center’s operation. The
supervisors monitor agents to calculate call center performance, and analyze reports. The duty also includes
preparing and developing schedules to control adequate staffing levels.
Access Worldwide Phil’s., Inc.
Call Center Agent
Oct 2005 – Jan 2006
Solutions Interaction Phil’s., Inc.
Call Center Agent
March 2004 – March 2005
(Onyoks Drink and Dine)
Restaurant Manager
June 2000 – Marc 2004
Educational Background :
Tertiary:- , AMA Computer College (BS in Computer Science)
Secondary:- , Holy Spirit Academy of Malolos
Primary:
June 1984– March 1990 , Barasoain Memorial Elementary School
Campaigns Handled: (OUTBOUND)
Real World Enterprise (Tele Appointment)
Omni Mortgage
Verizon Wireless (Lead Generation)
INC21 (Website Hosting and Display)
Healthy Concepts (Sales)
VMI Info
SEYBOLDS Associates Inc.
VISION QUEST (The Alternative Board) (Appointment Setting)
AAPT (Australian Account) (Telco-Appointment Setting)
Drink This (Vertex & Hague) (Sales)
US Govt. Grants
Real Estate (SMDC, ETON< Sta Lucia etc) (Sales)
Psychic Source (Live Transfer/Sales)
Carribean Cruise Line (Live Transfer/Sales)
Lifewatch USA (Appointmnent Setting)
BAG (Business Advantage Gold) (Data Gathering)
Merchant (Appointment Setting)
Motion Telecom (Australian Account/ Sales)
Premium Messaging Services (INBOUND)
Quality Media (Sales/Appointment Setting)
LogicBay (Lead Generation)
Quogen(Appointment Setting)
PlanetPOS (Lead Generation/Sales)
Cyberize Group ( SEO/Sales/Appointment Setting)
Soroniks( Survey/Lead Generation/Sales/Appointment Setting)
