Cielo Regala | Freelancer Resume

Cielo Salando Regala #49 Bayani Road, AFPOVAI, Fort Bonifacio, Taguig City 1603 Phone: -, Email: - Education Bachelor in Broadcast Communications Polytechnic University of the Philippines 4th Year Undergraduate Career Objective To gain employment and build a long-term career with utmost dedication, determination, and loyalty, to see this career as an opportunity for increased benefits for my family, and to enhance my skills in customer service/call support and help the company advance efficiently and productively. Core Qualifications Data entry/data encoding with typing speed 55-60WPM Basic computer skills with an emphasis on a google doc and excel sheet Customer Service inbound/outbound support Customer Service soft skills training. Ability to communicate effectively in both written and oral formats Fast learner and willing to be trained I can work under pressure with less supervision and can adapt to change easily Comfortable dealing with numbers and the processing of financial information Results-driven and patient Work History Technology Elite - Clark, Pampanga Accounts Receivable / Collections Specialist (BAM Capital / TAB Bank) April 24, 2019 - Present Handle inbound and outbound calls Send payment status requests Prepare customer’s statements, bills and invoices Research and analyze accounts Generate weekly aging reports Determine payment schedules with customers Contact delinquent customers to secure payment Investigate and resolve billing and account discrepancies Manage and resolve customer inquiries Answer emails from customers Monitor accounts to identify outstanding debts Take actions to encourage timely debt payments. Concentrix – UP Technohub Customer Care Specialist (Lloyd’s Bank UK) April 2016 – Sept 2016 Handled Collections – outbound and inbound calls Advised bank clients about managing their finances Helped clients how to properly manage their debts and loans and how setting up a repayment plan would help. Concentrix - BGC Taguig City Customer Care Specialist (Google Play Gift cards) October 2013 – March 2014 Handled outbound and inbound calls for Google Play gift card users Handled email support IBM DAKSH Financial Associate for Citicards January 2007 – March 2007 Handled inbound calls for Citibank Citiphone banking Offered new products and promotions Handled billing issues and customer queries Handled savings and checking accounts SITEL Customer Service Representative October 2005 – November 2006 Listener Care Representative for XM Satellite Radio (now Sirius XM) from October 2005 to June 2006 Customer Service Representative for Capital One Credit Card customers from July 2006 to November 2006 XM Satellite Radio Activated radios Offered special promotions and services Handled bill payments and other billing concerns Provided troubleshooting and technical assistance Capital One credit card Generated and activated / reactivated new accounts Handled lost / stolen credit card reports Handled credit card payments Handled credit card increase /decrease requests, lower APR requests, finance charges inquiries, balance transfer requests, etc. DATAMINE CORPORATION Data Encoder August 2004 – March 2005 Analyzed and categorized documents Processed data using data mining PHILHEALTH INSURANCE CORPORATION Data Entry Clerk August 2003 – January 2004 Encoded personal information of old and new Phil-health members Validated applicants’ forms Handled high-pressure situations and deadlines Generated Phil-health Identification numbers of old and new members Century Citadel Inn, Makati (Business Center) Front Desk Clerk / Cashier April 2000 – January 2001 Maintained business relationships with clients, guests, and tenants Composed and created routine correspondence Handled travel and hotel arrangements I was responsible for daily cash reconciliation Created and maintained a simple, highly workable file system Recall 138 Telecommunications Inc. Telecommunicator / Message handler March 1999 – August 1999 Handled incoming calls Took and accurately transcribed dictations and messages relayed by callers to subscribers Index 152 Multi-Media Telecommunications Telecommunicator / Message Handler April 1998 – September 1998 Handled incoming calls Took and accurately transcribed dictations and messages relayed by callers to subscribers Additional Info: Nickname: Shelly, Shell, Cie Children: single parent of 2 boys, 11 & 13 Birthdate: 13 September 1976 Hobbies: watch Youtube & Netflix videos, and playing guitar Skills: Customer Service, Typing, Data Entry, MS Word, Excel (basic), Photoshop (basic)