Ciara Cynthia C. Guinto

Ciara Cynthia C. Guinto MB9 Unit 109, PDS Taguig, Manila-/--CAREER OBJECTIVE:       To secure a position that would best suit my qualifications in a company with forward-looking policies and allows professional development and personal advancement to its people.   WORK EXPERIENCE: April 2021 to Present Special Processing Agent Freelancer transfer tickets to the correct department for proper handling calls for approval for changes on designs, delivery date between business partners and customers determine compensations if necessary, price approval adjustments and refunds provides high quality customer service and business relation for the company April 2009 to April 2019 Quality Coordinator Sykes Asia, Inc. – Hotels.Com ensure all quality escalation actions occur within appropriate time frames and are tracked internally Inspect quality work to ensure accuracy, thoroughness, and professionalism Ensure monitoring calibration sessions are held as per client’s requirements June 2009 to September 2009 Subject Matter Expert Sykes Asia, Inc. – Hotels.Com Providing assistance to frontline agents to give world class customer service in a timely manner. Collate essential data to keep track of weekly account performance. Contributes to other special projects as requested by the client June 2008 to May 2009 Customer Service Sykes Asia, Inc. – Hotels.Com Assist customers in making hotel reservations, send hotel confirmations to guests Assist customers in resolving issues and concerns regarding their hotel reservations Answer general inquiries concerning guests’ hotel reservations and loyalty programs   September 2006 to May 2008 Customer Representative Sykes Asia, Inc. - Verizon fMCI Nationwide Segment                  Assist customers in their billing issue, inquiries on their telephone plan Up sell MCI products according to customer needs Help them on basic repair issues of their telephone line EDUCATIONAL BACKGROUND: TERTIARY:Adamson University                               San Marcelino St., Ermita Manila                               BS Computer Engineering                               2001 - 2003 CHARACTER REFERENCE: Available upon request