Ciara Coleman
Simpsonville, SC 29681-| - | LinkedIn: linkedin.com/in/ciaracoleman
Professional Summary
Experienced customer relations and account management professional with a strong background in data analysis, CRM
optimization, and team leadership. Proven ability to drive customer satisfaction, retention, and engagement through
personalized service, conflict resolution, and digital strategy. Adept at analyzing complex datasets and leveraging tools like
Excel (PivotTables, VLOOKUP) to guide decision-making and improve operations.
Core Skills
• Customer Relationship Management (CRM)
• Data Analysis (Excel: PivotTables, VLOOKUP)
• Team Leadership & Training
• Conflict Resolution & Escalation Management
• Digital Marketing & Social Media Strategy
• Process Improvement & Retention Strategies
Professional Experience
UNFI, Remote
Customer Service Specialist | Oct 2024 – Present
•Manage and analyze large datasets in Excel (VLOOKUP, PivotTables) to ensure pricing accuracy and track promotions.
•Collaborate with Sales, Inventory, Operations, and Transportation teams to support special orders and large purchases.
•Maintain customer records across multiple systems, ensuring seamless pricing updates and promotional execution.
•Oversee account maintenance, resolve client issues, and provide reporting to inform strategic decisions.
Penn Mutual Life Insurance, Remote
Lead Annuity Client Specialist | May 2023 – Aug 2024
• Delivered personalized support to annuity clients, improving retention and client satisfaction.
• Handled issue resolution and escalations across multiple departments and systems.
• Used Excel tools to track and maintain annuity data with a focus on accuracy.
• Contributed to digital outreach strategies that enhanced client engagement.
Spectrum Business, Simpsonville, SC
Customer Relations Team Lead | Sep 2020 – May 2023
• Led a customer service team, delivering training and coaching to improve performance.
• Enhanced customer loyalty by resolving issues quickly and professionally.
• Implemented service standards that improved customer satisfaction scores.
• Oversaw internal process improvements and team reporting.
Parks Chevrolet, Huntersville, NC
Social Media and Customer Engagement Coordinator | Oct 2019 – Sep 2020
• Managed customer engagement through social media channels and CRM systems.
• Analyzed customer interactions to support marketing and promotional campaigns.
• Improved communication strategies to drive online engagement and leads.
Big O Dodge, Greenville County, SC
Customer Relations Manager | Jun 2015 – Oct 2019
• Supervised service team operations, focusing on KPIs and customer satisfaction.
• Built strong customer relationships through proactive service and support.
• Led community outreach efforts to grow local brand presence.
Education
Strayer University, Washington, DC
Associate’s Degree in Business Management | December 2016
