Ciara Coleman

I’m an experienced customer relations and account management professional with a passion for delivering exceptional service and data-driven results. With nearly a decade of experience across multiple industries—including insurance, telecom, automotive, and food distribution. I’ve developed a versatile skill set that allows me to support clients, lead teams, and streamline operations in both remote and on-site environments.

Currently working full-time as a Customer Service Specialist at UNFI, I manage large datasets, collaborate cross-functionally with operations and sales teams, and ensure accuracy in pricing and promotions. In my previous roles, I’ve led teams, handled client escalations, maintained CRM systems, and played a key role in improving customer retention and engagement.

My strengths lie in analyzing complex data with Excel tools (such as PivotTables and VLOOKUP), optimizing CRM workflows, and resolving issues efficiently to maintain strong client relationships. Whether it’s improving customer satisfaction scores, refining digital outreach strategies, or supporting back-end operations, I bring a proactive and collaborative approach to every project.

I’m now looking to take on part-time freelance opportunities to supplement my income and expand my professional experience. If you’re looking for someone who can support customer success, handle data-related tasks, and bring leadership to your client support efforts, I’d love to connect. I take pride in being dependable, adaptable, and highly communicative; making me a strong asset to any team or client.