Chyr Drexel Villahermosa

I have strong backgrounds of working in BPO or Contact Center Industries for more than 7 years now and I have experiences handling customer support through emails and live chats aside from taking in calls. I was handling billing and collections most of my years in these industries, but I was also able to handle CRM support for my colleagues or teammates in terms of system or tool processes. Right now, I am working as an email support for a USA based company for about 8 months now and this is a work from home setup job. However, this is only for a project-based employment and we don't know when this is going to last, so I'm still actively looking for a VA, Operations Coordinator, Customer Support, Customer Service, Back Office Support or any positions that you guys may need. These are the lists of my skills and experiences below:

SKILLS:

• My Main fortes are Siebel Systems; SalesForce Management and I also have a background in DOS Based Drift Tools (These are all CRM tools for Telco Companies like Telstra Australia Limited) – This includes Telstra’s Online Shop (E-commerce platform of Telstra both for Small Business & Consumer Services) 

• I have a very strong backgrounds in Telecommunication Billing Systems & Telecommunications Set-up Working Skills, Customer Retention and Call Center Support 

• Strong in English Verbal and Writing Communication 

• Trained as an Email Support, Chat Support or Back of House Support 

• Proficiency in MS Word, Excel, Power Point, Google Apps (Calendar, Meetings, Docs, Sheets, Suite etc) 

• Clerical and Administrative jobs / Office works, Documentations uploading to CRM and the likes including Basic Computer/Laptop Technicalities, Mobile/Tablet Devices Technicalities 

• This includes basic software and hardware technicalities (But highly trainable) 

• I have a strong background in other Non-Telco Billing Systems too & some technical stuffs of Telco Companies like Outages Checker Tools, Serviceability Tools for Telephone Line (PSTN or Fibre Optic/NBN) and Internet Lines (ADSL, Cable or Fibre Optic/NBN), Ordering Tools / Order Tracking Tools, Order Fulfillments, Order Editing, Order Submitting, Opening or Closing Tickets, Email Support 

• Citrix Remote, VDI Remote Desktop and Cisco Remote Desktop Trained • Avaya Phone System Trained 

• Salesforce (Email Tool) for a Food & Beverage, Café, Bakery or Restaurant Company includes CMT, DMT, 20/20 (Agilence Inc Billing System Tool) and another billing system called CORE (These tools are for my Email Support Background in Panera Bread & Co.) – These are all in Qwest BPO Inc as an Email Support 

• KANA Tool (Live Chat & Email Tool) This was in Qualfon for TracFone & StraightTalk Wireless USA Based Mobile Prepaid Services 

• Can easily be taught to any given task or project even if these things are already out of my scope/field/course if given a chance and be trained 

• Intermediate skills in Photo and Video Editing 

• Local Vlogging & Managing Facebook Pages & Groups 

• I'm absolutely a fast learner type of person • Zoom, Skype, and other videoconferencing software 

SELF TRAINING & RESEARCHES: (Via Google & YouTube) 

I have done a lot of Self Studying online specially on YouTube on these things below: 

• Social Media Management 

• Google Calendar, Google Meetings, Google Suite, Google Docs, Google Sheets 

• Travel Booking 

• Zendesk & Shopify (Way Simpler than Siebel and SalesForce) and other online e-commerce CRM tools, but I still want to learn more deeper on these two CRM (Zendesk & Shopify) platforms if given a chance to work with a company that uses these two systems 

• Contact Research 

• Scheduling Appointments 

• Data entry

• Reports 

• Calendar Organization 

• Leads Generation 

I am ready for a trial task so you can check if we are a good fit.

Nevertheless, I am still willing to be trained from the scratch and I am really looking forward to finding a client who is willing to teach and train me to whatever skills and knowledge I need in order to perform my job well. Any opportunities that are available are much appreciated because for me, we only stop learning when we die.

I'd love to chat for a quick introduction. You can send me a preferred date & time to the contacts listed on this profile and also, my resume is attached for additional details about my working experiences.